Co-Manager / Assistant Manager

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Overview

The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top‑line sales growth.

Role and Responsibilities

• Create a store environment focused on consistently delivering exceptional, positive, in‑store customer experiences and demonstrate company selling behaviors.
• Ensure execution and lead the sales leadership team to coach and develop associates to the Company selling behaviors.
• Manage and resolve customer relations issues.
• Own execution of recruiting, hiring, and onboarding to ensure the store is fully staffed to Company guidelines.
• Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition.
• Lead and delegate the execution of all company initiatives.
• Plan and facilitate leadership meetings and ensure consistent communication to all positions.
• Promote and create a positive work environment, and effectively resolve associate relations issues.
• Own the physical inventory process and develop and implement store strategy to reduce shrink.
• Ensure standard operating procedures are followed, including damages, transfers and other compliance related items.
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies.
• Analyze the business and create / communicate SMART action plans that optimize results and ensure effective execution of all operational activities.
• Create weekly schedules, manage store payroll budget and other controllable expenses.
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide.
• Manage, reinforce and is accountable to all activities related to providing a safe working environment.
• Ensure that housekeeping and maintenance of store is executed properly.
• Lead with professionalism and behaviors guided by the Company values.

Key Success Criteria

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Sales and Business Development

Industries

Retail

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