Technical Account Manager

Discover

The Opportunity

As a Technical Account Manager (TAM) on the Solutions team you will work directly with a select few of Dash Socials largest enterprise brand partners while still supporting all other Dash brand partners through general training. As a TAM you will act as a main point of contact with enterprise accounts assisting over emails and calls to ensure a sustained brand health and intent to renew. You will be an expert and well versed in the entire Dash ecosystem that can support any brand needs through training to ensure adoption. Working across teams (Account Owners Product Managers technical support etc) you will ensure needs are met by these brand partners while also looking for opportunities to expand their presence within Dash Social.

What youll do

Responsibilities

• Provide all training for assigned accounts post-onboarding.
• Provide best practices and related examples for users.
• Answer all platform-related questions during calls or via email.
• Consistently monitor usage and adoption.
• Flag low usage or concerning activity changes to the Account Owner.
• Create engagement activities and initiatives to drive adoption in collaboration with Account Owners.
• Monitor and stay informed on ongoing bugs and platform issues in conjunction with Customer Experience.
• Run workshops and other adoption-driving meetings when required.
• Participate in Solutions Round Robin when not booked for dedicated calls.
• Seek out expansion opportunities.
• Ability to travel periodically for in-person workshops required.

What youll need

Qualifications

Desired Skills and Experience

About You

Dont meet every qualification Research shows that equity-deserving groups like women and people of colour are 20% less likely to apply to jobs unless they are 100% qualified. Dash Social is committed to diversity equity and inclusion by representing the diverse communities we serve. Our culture values differences and ensures that every current and prospective team member has equitable access to opportunities to succeed. If you are interested and excited about this role but your qualifications dont match up perfectly we encourage you to apply. You may be the best candidate for this role.

A little bit about us

Dash Social

Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools Dash Social enables brands to create content that entertains engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social visit .

At Dash Social you will be given the opportunity to take risks learn and grow your career. Youll be joining a talented hardworking team with leading policies and practices recognized as a top employer in Canada.

Are you interested

Work With Us

At Dash Social we strive to build great solutions that solve real problems for marketers and are unabashed about our unique ability to be the best at what we do. To achieve our goals as a company and provide a service to our customers that is unmatched we believe that collaboration and support among the team is what propels us forward.

Dash Social would not exist without the dedicated employees who contribute their unique skills voices and ideas to the long-term success of the company. Building a diverse and talented team is an integral part of creating an innovative and well-rounded product and work environment.

Dash Socials hiring practices and company culture does not condone discrimination based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristics protected by law.

Employee Benefits

At Dash Social our team is our competitive advantage. We are committed to supporting one another and we work hard to make sure everyone has the support they addition to health and dental benefits for you and your family you can also expect :

Required Experience :

Manager

Key Skills

Business Development,Cement Plant,Business Support,Data Analysis,ASP

Employment Type : Full-Time

Experience : years

Vacancy : 1