Customer Service
Our clientis the #1 3PL for crossborder freight between the US & CAN.We’re #23 on Transport Topics index of Top 3PLs. Drivenby greenfield opportunities available in the US & Canadianfreight market we’re aggressively expanding ourpresence.
They are lookingexperienced energetic and established TransportationBrokerage Customer Service Representative to joinour rapidly growing organization.
Responsibilities :
- Supporting all service requirements of assigned FLScustomers to exceed expectations;
- Identifyingthe service requirements and information required for each customershipment;
- Entering all relevant shipment dataand information into the TMS;
- Verifying ratesfuel surcharges and any applicable accessorial charges charged tothe customer are correctly entered in TMS;
- Problemsolving customer specific issues from the point oforder placement through to completion;
- Updatingcustomers with shipment status updates as required;
- Proactively communicating any service issues or delays tocustomers;
Maintaining the highest level ofprofessionalism when dealing with any FLS customers.
Requirements :
- Minimum 2 years of proven experience in freightbrokerage / 3PL with a desire to grow professionally anasset;
- Strong organizational and time managementskills;
- Ability to prioritize and multitask in afastpaced environment;
- Energetic hard workingand detail oriented;
- Proven ability to workindependently and in a collaborative / team environment;
Excellent communication and negotiation skills (bothverbal & written).
4 reasons why this is a greatopportunity for the right individual :
Product We’re the #1 3PLfor crossborder freight between US and Canada and we’re#23 on Transport Topics index of largest 3PLs in North America.
Ourservices solve a real market need relative to the capacity shortagefor freight carriers in North America. Our network of 54000carriers & 400000 trucks is a great asset for our clients.
Simply put we solve a must have need.
Market The transportation industry is hot. The3PL sector represents a $200B business that is expected to grow 21%in next 10 years.
The market response to FLS has been phenomenal.We have a who’s who roster of clients and we continue tohit new growth highs every year.
People Smartfun and experienced. Our leaders know the business and care aboutculture and it shows in everything we do. We have a great workenvironment great benefits and solid opportunity for recognitionand advancement.
Plan We’rea profitable 33yearold company that is backed by a motivatedprivate equity firm. We have the audacious goal to grow from $500Mto $2B over in the next 5 years through organic growth andacquisition.
We’re driven by a solid foundation andfavorable market conditions.
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