What is in it for you :
- Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
- Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
- Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
- Opportunity to develop your talent and grow within your property and across the world!
- Complimentary meal during your shift through our Colleague Dining Program
- Complimentary uniform laundering
- Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
- Access to our companymatched Defined Contribution Pension Plan (DCPP)
- Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
- Hourly pay rate of $26.05 to $29.77
What you will be doing :
Consistently offer professional friendly and engaging serviceProcess all external and internal calls by redirecting or assisting the callerTake ownership of the callers request and ensure follow up according to hotel standardsHave a sufficient working knowledge of all departments in particular Housekeeping Front Office and EngineeringMaintain and monitor the Royal Service software systemServe as a liaison for Guests requiring information relating to all aspects of the hotelHandle and distribute faxes voice messages and written messages for internal and external GuestsHave full knowledge of the hotels emergency proceduresFollow department policies procedures and service standards as well as safety policiesOther duties as assignedQualifications :
Your experience and skills include :
Minimum one year recent experience (in the last five years) in a switchboard / front office in a similar size hotel with similar high standards of guest service or a minimum eight months recent experience (in the last five years) in an administrative position with similar high standards of guest serviceImpeccable grooming and presentationFluency in English language skills both verbal and writtenStrong interpersonal and communication skillsExcellent telephone manners telephone voiceStrong typing and clerical skills organized and detail orientedKnowledge of computerized Front Office systems required with emphasis in MicrosFidelio based programs (Opera) and Windows MS Office Suite an assetTechnologically savvy an assetStrong knowledge of Victoria an assetAbility to handle many conflicting priorities at any given time and ability to work well under pressureMust be willing to work flexible shifts including night shiftsA passion for guest service with prior experience in customer service an assetA hospitality diploma is an assetAdditional Information :
Physical Aspects of Position (include but are not limited to) :
Sitting for extending periods of timePerforming repetitive workOccasional lifting and carrying of heavy loads.Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Your team and working environment : Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This awardwinning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cuttingedge : Where Modern meets Iconic. Come join our wonderful team of hospitality experts!
Our commitment to Diversity & Inclusion :
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
Do what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work : Employment Type :
Fulltime
Key Skills
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Vacancy : 1