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Technical Support Engineer

Technical Support Engineer

SidetradeCalgary, AB, CA
8 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Calling all tech enthusiasts! Are you a problem-solving, curious, and strategic Technical Support Engineer? Join us at Sidetrade, the leading global SaaS provider recognized by Gartner.( https : / / go.sidetrade.com / GartnerMagicQuadrant22.ht...)

Indulge your passion for high-availability software and performance enhancement as part of our dynamic team. Embrace the challenge, embrace the excitement – become a Technical Support Engineer and thrive! Shape the future of AI-powered Order-to-Cash at Sidetrade today. Join us in creating innovative solutions that redefine the industry!

About Sidetrade and its amazing R&D team

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated to developing cutting-edge software solutions that drive the transformation of our customers' work processes. We provide comprehensive training, coaching, resources, and mentorship to empower every team member's growth and nurture their success.

The role :

You will be working in our support team to really understand the challenges our customers face every day and how to solve and help them be successful. You need to be able to clearly guide them through a solution or explain our products and features to assist with any issues these customers may have.

You should apply if :

  • You have 1-3 years of experience in Technical or Application Support
  • Experience in client support : and client support tools knowledge is a plus
  • You possess an analytical mindset; problem solver with excellent troubleshooting skills
  • You have the ability to work in a shift pattern each week consisting of day 8am – 4pm, evening 4pm – 12am (based on Calgary time zone)
  • You are an outstanding communicator, articulate, fluid conversationalist
  • You have technical knowledge in SQL,Linux server, or Web App Support
  • You are a team Player, self-starter and very proactive
  • You are fluent in English

What you will be doing..

  • Provide technical and functional support to our customers
  • Provide innovative solutions for the customer’s functional and technical challenges
  • Resolve complex issues applying analytical problem-solving skills
  • Manage the escalation process working with Customer Success, Product and R&D
  • Become a Product Expert and share best practices with your colleagues
  • Based in North America, you will ensure the 24x5 coverage with your Europe-based colleagues

    • What we can offer you :

  • The chance to deliver features to huge B2B customers that have 1000’s of active users every day like Expedia, Chubb, XPO and many more.
  • The chance to work for a European hyper-growth European AI company with recent acquisition in US.
  • The chance to work in a Guild of your choice with dedicated time available to work together on Guild-based tasks, like research, learning, mini hackathons etc.
  • Full access to content so that you can self-learn
  • The opportunity to work onsite or hybrid
  • 9 paid holidays and 5 company holidays
  • Healthcare plan (after probation)
  • Pension plan

    • If you have previous experience in a technical or application support role and are looking for the next step in your career, we would love to hear from you!

    At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

    Discover more on  http : / / www.sidetrade.com /

    Agencies : Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

    Benefits