Trades Dispatcher/Supervisor (Construction, Facilities Maintenance)

Dogwood Ltd. is seeking a dedicated Trades Dispatcher/Supervisor to join our team in Calgary, AB. The Trades Dispatcher/Supervisor is responsible for supervising in-house technicians, managing subcontractors, scheduling service work and projects, and ensuring the ordering of materials and equipment. This role is crucial in delivering exceptional customer service.

Dogwood Maintenance Ltd. is a Canadian national service provider specializing in commercial renovations and facilities maintenance. We serve businesses in different industries across Canada, emphasizing that service is at the core of everything we do.
If you are highly customer-oriented and you have an understanding of the trades or construction industry, we would love to hear from you.

RESPONSIBILITIES:

· Create work schedules for in-house service technicians.

· Responsible for scheduling jobs using subcontractors.

· Supervise technicians, monitor their day-to-day performance, and track their time for payroll.

· Ensure technicians work safely as per WCB standards and the company's health & safety policy.

· Support and motivate the technicians’ team to consistently meet deadlines and standards of quality within budget.

· Identify areas of improvement and address any work-related concerns directly with technicians.

· Escalate any major issues with technicians to management and/or HR.

· Responsible for communicating all relevant information between clients and technicians.

· Responsible for creating new client accounts.

· Communicate effectively with clients and all team members.

· Track service work and small projects from start to finish.

· Responsible for ordering materials and supplies for service work and for small to medium-sized projects.

· Responsible for calculating time and materials on workorders and preparing them for invoicing.

· Responsible for scheduling repairs and maintenance on tools and equipment.

· General administrative tasks.

· Share on-call responsibility according to the established rotation schedule.

· Perform other tasks as assigned from time to time.

SUPERVISORY RESPONSIBILITIES:

· Support the onboarding process and orientations of new field staff

· Provide supervision, guidance and mentorship to the technicians’ team

· Provide input for the team’s performance evaluations

QUALIFICATIONS / REQUIREMENTS:

Required Training/Experience:

· 5 years of dispatching experience as a coordinator within the construction or trades industry

· 2+ years of supervisory responsibilities

Required Knowledge, Skills and Abilities:

· Strong computer skills in Microsoft Office

· Strong organizational skills

· Strong interpersonal skills with the ability to establish and maintain effective working relationships

· Strong communication skills - written and verbal

· Ability to prioritize tasks

· Ability to solve problems efficiently

· Knowledge of Salesforce an asset

If this opportunity appeals to you, then please send your resume to us. We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. Dogwood Maintenance Ltd. offers a competitive compensation and benefits package. We cultivate teamwork and cooperation. If you would like to join our team, we would love to hear from you.

If you would like to receive more information about our company, please visit our website at .