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UX ResearcherStafflink • Ottawa, ON
UX Researcher

UX Researcher

Stafflink • Ottawa, ON
30+ days ago
Job type
  • Full-time
Job description

Job Description

Our Federal Government Client is seeking an experienced and user-focused UX Researcher to support Digital Transformation initiatives. In this role, you will be responsible for understanding user behaviors, needs, and motivations through a variety of research methods. Your insights will directly inform content, service, and design decisions, helping to deliver accessible and user-centered digital products and services across the department.

Roles and Responsibilities

  • Plan and Conduct Research:

    Identify, collect, analyze, and synthesize existing data and research to assess the need for original research.

    Scope, plan, and manage user research studies including method selection, participant recruitment, facilitation, data analysis, and reporting.

  • Collaborate Across Teams:

    Engage with users, designers, developers, policy makers, and stakeholders (internal/external) to understand research needs and guide next steps

  • Deliver Actionable Insights:

    Translate research findings into meaningful insights that inform user experience strategies, content design, information architecture, service and interface design.

  • Promote Equity and Accessibility:

    Apply equitable, inclusive, and accessible research practices, ensuring representation across diverse user groups

Qualifications and Skills

  • Created web pages including multimedia design and developed interactive prototypes demonstrating core functionality for usability testing and presentations.

  • Designed flowcharts and content diagrams to visualize navigation, content structure, and the interactive connections between web pages.

  • Developed and implemented usability tests, analyzed results, and modified designs based on findings.

  • Conducting user interviews, usability testing, accessibility testing, empathy mapping, and journey mapping.

  • Scoping, planning, managing, and executing all aspects of user research studies, including some of the following:

    Determining appropriate research methods

    Defining research plans

    Recruiting participants

    Moderating research sessions

    Collecting and analyzing data

    Documenting insights and presenting actionable recommendations

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UX Researcher • Ottawa, ON

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