Seasonal Ambassador - Fairview Pointe-Claire

Seasonal Ambassadors at Lush are experts in product and brand knowledge, and provide exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers returning.

For a Seasonal Ambassador, it’s not just about selling soap – it’s about making a positive impact on the world, one bar at a time.

Position

Seasonal Ambassador – 0–39 hours/week, Contract Role.

Responsibilities

• Driving Sales: Utilize the StoreForce dashboard and seek feedback to exceed sales goals. Take ownership of results and actively grow contribution to store sales.
• Customer Experience: Consistently deliver world‑class experience to every customer. Connect and listen, ask open‑ended questions, demonstrate product benefits, and create a “Lusher” day.
• Building the Brand: Educate customers on Lush values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging) and host events to attract traffic.
• Product Passion: Continually expand product knowledge; stay up to date on ingredients and benefits to make informed recommendations.
• Team Development: Use Lush resources to develop sales techniques and product knowledge. Seek feedback and growth opportunities.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, promote teamwork, recognize unique contributions.
• Time and Attendance: Be punctual, reliable, and present. Take breaks when necessary and stay informed on company news.
• Visuals and Merchandising: Maintain a clean, organized, visually appealing store.
• Stock and Inventory: Adjust product displays based on sales to improve experience.
• Policies and Procedures: Follow company standards for opening/closing, product integrity, respectful workplace, health and safety.

Qualifications

• Excellent customer service skills.
• Flexibility to adapt to changing priorities in a fast‑paced environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Preferred

• Experience with consultation‑based customer service.
• Strong problem‑solving to address day‑to‑day operations.
• Experience working in a team.
• Experience in skincare or cosmetics.
• Cross‑cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Pay

CAD $16.50 per hour (Fairview Pointe‑Claire).

Location

Pointe‑Claire, Quebec, Canada.

EEO Statement

Lush Cosmetics North America respects that its operations are on Indigenous territory across Turtle Island and welcomes people of all backgrounds.