IT Technician

The University of Cambridge is recognised globally as a renowned centre for research, education and scholarship. We employ more than 12,500 staff in a range of academic, research and professional services roles, all of whom play a key role in maintaining and enhancing our world leading reputation.

Our people are our greatest asset, and it is critical to our continued success that we create the right conditions for our people to thrive at Cambridge.

The Role :

As a new role within the HR Division, the IT Technician will sit within the Divisional Administration Team and is tasked with the effective delivery of operational IT services, to support the work of the HR Division.

As IT Technician you will be responsible for the maintenance and improvement of IT processes within the Division. With a strong customer service focus, it is expected that the role holder will develop a thorough understanding of the University IT systems so that they can provide informed support and guidance to users and recommend and assess improvements to ensure efficiency and effectiveness.

The role holder will be responsible for liaising with UIS (University Information Services) for problem resolution and solution implementation where appropriate.

About you :

To succeed in this role, you will join us with :

• Recent experience in delivering a service
• Evidence of supporting customers in IT functions
• Evidence of working at a tactical or operational level to deliver a technical solution
• Demonstrable experience in a specific area of IT
• Demonstrable delivery of excellent customer service skills
• Range of IT experience in support for Windows and Mac OS
• Ability to develop and maintain their own knowledge in their field
• Ability to work flexibly, in order to manage and prioritise own tasks
• Able to communicate effectively orally and in writing
• Highly proactive and enthusiastic
• Educated to degree level / Level 6 vocational qualification or equivalent level of practical experience. Additionally, ITIL Foundation or equivalent level of experience would be desirable
• Experience of working in the HE sector would be desirable

Benefits of working at Cambridge include :

• Competitive rates of pay with automatic service-related pay progression and annual cost of living increases.
• Generous annual leave allowance of 36 days paid leave (including bank holidays)
• Flexible and hybrid working opportunities.
• Generous maternity, adoption and shared parental leave entitlement and other family friendly schemes (e.g. workplace nurseries and salary exchange schemes for childcare).
• An auto-enrolment pension scheme, with a generous employer contribution.
• Travel benefits and retail discounts at over 2,000 local and national stores.

The University of Cambridge is committed to supporting our staff to thrive both professionally and personally. We aim to support a good work / life balance, whilst retaining the positive aspects of our unique in-person environment and culture.

Elements of this role are suitable for remote working, however due to the nature of the role there will be an expectation to be in the office on a regular basis, dependent on business need.

There is also a need to work across multiple sites due to the location of our offices.

Fixed-term : The funds for this post are available for 2 years in the first instance.

Once an offer of employment has been accepted, the successful candidate will be required to undergo a basic disclosure (criminal records check) check and a security check.

Applications are welcome from internal candidates who would like to apply for the role on the basis of a secondment from their current role in the University.

Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

Closing date : 11th July 2024Interviews are being held in person at Greenwich House on : 30th July 2024

Further information about the role can be found in the link below.

Please quote reference AH42078 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

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