Administrative Assistant

We are looking for a detail-oriented Administrative Assistant to join a leading hospitality company in Toronto, Ontario. This long-term contract position offers an opportunity to support the distribution division by ensuring hotel rate specials are accurately posted online and maintaining effective communication with hotel partners. The ideal candidate will be organized, proactive, and committed to delivering exceptional service in a fast-paced environment.

Responsibilities :

• Upload hotel partner rates and promotional offers to online platforms with accuracy and efficiency.
• Maintain and update spreadsheets to track distribution data and ensure consistency.
• Provide courteous and attentive support to hotel partners, team members, and other stakeholders.
• Respond to inquiries through email and phone while delivering excellent customer service.
• Ensure compliance with established Hotel Operations System Standards and Distribution Guidelines.
• Handle inbound and outbound calls related to partner inquiries and operational updates.
• Collaborate with internal teams to address distribution challenges and implement solutions.
• Use Microsoft Office tools, including Excel, Word, and Outlook, to perform administrative tasks effectively.
• Monitor and report discrepancies or issues related to online postings and system updates.
• Assist in maintaining accurate records and documentation for distribution processes.
• Proven experience in administrative roles, preferably within the hospitality industry.
• Strong proficiency in Microsoft Excel, Word, and Outlook.
• Excellent communication skills, both written and verbal.
• Ability to handle inbound and outbound calls with professionalism and courtesy.
• Demonstrated skill in data entry and maintaining accurate records.
• Customer service experience with a focus on building positive relationships.
• Highly organized with strong attention to detail.
• Ability to work independently and collaboratively in a team environment.

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