Business Analyst (Sales & Distribution)

About the job Business Analyst (Sales & Distribution)

Key purpose :

Our company is on the hunt for a Business Analyst, with experience in the SAPS&D module, to join our dynamic IT team, within our Logistics Division. The role will be based inWestville and report to the Applications Manager.

Duties and responsibilities :

• SAP End-User Support
• Assist end users to resolve SAP (Sales & Distribution) related issues across the Business.
• Resolve calls logged on service management system within agreed SLA.
• Provide clear problem definition and liaise with necessary technical experts / external consultants toresolve technical SAP issues related to the Sales and Distribution (S&D) module.
• Create and maintain user training manuals and e-learning material in conjunction with the business(super users) and learning team.
• Support the business after hours as and when required in order to maintain systems, meet operationaland project requirements.
• Demonstrate working knowledge in setting up config for EDI (Orders & Invoices).
• Demonstrate working knowledge and a good understanding of how to set up Pricing Conditions andPricing Procedures in SAP.
• Experience and knowledge working with SAP CRM, Sales Force Automation Applications System,Ordering Portals and Chat Bots.
• Support the Applications Manager and the Business in identifying IT application solutions to addresskey Business requirements within S&D.
• Quantify savings and efficiencies related to these opportunities and draw up Business Case

documentation for submission to the Application Manager.

Qualifications and experience :

improvement.

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