“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry-level employee in our San Francisco office 31 years ago.
Job Description
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and trace ocean shipments through the transportation cycle
- Ensure documents are timely sent and arrival notices communicated to overseas and customers
- Ensure accurate and timely client and vendor billing.
- Interact with our customers in arranging their international shipments, meeting customer service standards.
- Contribute to maintaining good relationships with suppliers (Ocean carriers, trucking companies, and others involved).
- Meet compliance at all times to regulations internal and external in accordance with government regulations.
- Understand department process flow, and look for best practices to improve operational efficiency and productivity
- Ensure all customers' standard operating procedures are in place and updated in the SOPs
- Meet KPI standards in accordance with the Company’s procedures
- Overseas communications, timely responses to mails and requests (internal and external)
Qualifications
Customer Service ExperienceOperations / Industry knowledge preferred but not requiredEffective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.Proactive, strong organizational skills.Proven analytical skillsAdditional Information
Expeditors offers excellent benefits :
Paid Vacation, Holiday, Sick TimeHealth Plan : MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development Program#J-18808-Ljbffr