IT - Digital Product Designer - Expert (Content Designer)

Job Description:

• The Content Designer will play a pivotal role in enhancing digital experiences by shaping and delivering effective content strategies.
• The position supports the organization’s mission to lead in exceptional digital experiences through strategic content, collaboration, and focus on client needs and regulatory standards.

Roles & Responsibilities:

• Create and implement strategies for client-focused digital content
• Facilitate collaborative design and ideation sessions
• Provide rationale and guidance for content strategies to product teams
• Set practical direction for communication standards, tools, and processes
• Advocate for clients’ needs regarding the role and impact of content in product design
• Produce clear, concise textual content for digital products (labels, explanatory text, metadata, etc.)
• Collaborate with peers to develop non-textual content and apply inclusive design principles
• Work closely with Legal, Compliance, and Regulatory teams to ensure compliance
• Manage content documentation and lifecycle
• Support and facilitate team-led research and testing on content effectiveness
• Conduct competitive and content audits in support of design or business goals.

Must Have:

• Post-secondary education (university degree or college diploma preferred)
• Minimum years of writing experience in a creative agency or in-house creative team
• Strong problem-solving skills and critical thinking abilities
• Proficiency in English
• Portfolio showcasing professional copywriting work.​
• Proficiency in French.

Nice to Have:

• Knowledge of accessibility standards and remediation methods.
• Awareness of current design and technology trends.​

EEC:
Mindlance is an equal-opportunity employer. We are committed to inclusive, equitable, barrier-free recruitment and selection processes, and a work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.