Primary Job Title : UX Writer
Alternate Job Titles :
Senior Content Designer
Content Designer – Digital Experience
UX Content Strategist
Digital Content Design Specialist
User Experience Content Writer
Location & Onsite Flexibility :
Toronto, Ontario – Hybrid
days in office, moving to days Contract Details Position Type : Contract
Contract Duration : + Months
Start : As Soon As Possible
Pay Rate : C$–C$ / hour Position Overview We are seeking an experienced UX Writer / Senior Content Designer to deliver user-centered content across digital tools, apps, prototypes, and websites. This role focuses on crafting accessible, plain-language content aligned with Canadian regulatory standards, while collaborating with internal stakeholders, legal teams, and cross-functional partners. The ideal candidate brings + years of experience in digital content design , thrives in collaborative environments, and applies design thinking methodologies to create intuitive customer experiences. Key Responsibilities
- Conceptualize, design, and execute cross-channel content experiences for digital products.
- Create, evaluate, and refine language used in tools, applications, and websites.
- Apply user-centered design principles to ensure accessibility and compliance with customer needs.
- Collaborate with Experience Design Leads, Product Owners, Engineers, and internal stakeholders.
- Participate in all stages of the product lifecycle, including ideation, research, scoping, estimation, design, and post-launch evaluation.
- Conduct legal and compliance reviews to ensure alignment with internal and external requirements.
- Support internal and external content initiatives and develop presentations for leadership.
- Manage confidential information with discretion and escalate issues appropriately.
- Act as a subject matter expert in content design and provide guidance in complex situations.
- Independently solve complex problems requiring analysis of multiple variables.
Required Qualifications Education :
Undergraduate degree or equivalent work experienceExperience :
years of experience in digital, conversational, or content designExperience in design-related disciplines (, user-centered design, HCI, human factors, psychology, visual design, design strategy) is a strong assetTechnical Skills :
Strong written and verbal communication skillsProficiency with FigmaProficiency in Microsoft WordFamiliarity with the Canadian Government Plain Language Standards ActExperience with the Accessible Canada ActPreferred Qualifications
Financial services industry experiencePublic website experienceExperience participating in cross-functional enterprise initiativesStrong understanding of accessibility and compliance frameworksCore Competencies
Collaborative mindset and willingness to partner across teamsSelf-motivated, flexible, organized, and accountablePassion for great experience designAbility to translate complex information into clear, accessible narrativesStrong stakeholder management skills (approximately % meeting participation)Data Access
No direct access to customer dataAbout the Company A Top bank in Canada and North America offering comprehensive financial solutions, including retail, commercial, wealth management, and wholesale banking services. The organization is committed to innovation, compliance, and delivering exceptional customer experiences in a rapidly evolving financial landscape. About GTT GTT is a minority-owned staffing firm and subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We value diverse and inclusive workplaces and partner with Fortune organizations across banking, insurance, financial services, technology, life sciences, biotech, utility, and retail sectors throughout the and Canada. Job Number : - LI-GTT LI-Hybrid gttca ZRCA