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Field Service Representative

Field Service Representative

LGToronto, ON, Canada
6 days ago
Job type
  • Full-time
Job description

Wednesday, February 5, 2025

At LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we make “Life Good” – from home appliances, consumer electronics and vehicle components to business innovations in digital signage, air conditioning and solar.

The position of a Field Service Representative (FSR) is to guide and support our Appliance and Electronics Authorized Service Centres in providing the best possible service to our LG customers.

Key Tasks include managing Service Centres’ adherence to policies and approvals, new Service Centre recruitment and increasing capacity from existing Authorized Service Centres.

PRINCIPAL RESPONSIBILITIES :

Service Coverage Management :

  • Maintain current service coverage with our Authorized Service Centres
  • Recruit new Service Centres to support our customers who are located across Canada
  • Act as a liaison between the Authorized Service Centres and the LG Service Department
  • Prepare regular updates to leadership on network status

Network Performance Management :

  • Monitor and make adjustments to the Field Service Network based on performance levels and territory coverage
  • Share best practices to improve overall network performance
  • Take charge and resolve service issues as they arise.

    • Enforcing Guidelines and Policies :

  • Strictly enforce all LG guidelines and policies so that LG’s interests are protected.
  • Perform field audits and regular meetings with Authorized Service Centre business owners.

    • Approvals and Authorizations :

  • Provide authorization to all special requests from Authorized Service Centres

    • KNOWLEDGE, SKILLS, AND ABILITIES :

  • College or University degree
  • Minimum of 2 years’ experience in field vendor management
  • Bilingual (English / French) language skills are a strong asset
  • Strong computer skills using MS-Office including Outlook, Excel, Word, and PowerPoint
  • Must have a valid Driver’s license & the ability to travel within Canada (5% of the time)
  • Must be comfortable working with Analytics
  • Excellent presentation skills
  • Adept at and comfortable managing business relationships
  • Ability to multi-task, prioritize work, and meet tight deadlines

    • Conditions of Employment :

    It is the candidate’s sole responsibility to obtain any work permits / visas or other authorizations which may be required to legally work in Canada prior to commencing employment.

    Equal Opportunity Employer :

    LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and / or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and / or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

    LG Electronics Canada, Inc. thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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