Front Desk (Contract)

Patient Services Representative (PSR)

Schedule : Contract | Casual

Be the heart of a home away from home.

At Larga , we provide compassionate lodging and care to guests from the Northwest Territories and Nunavut traveling to Edmonton for medical treatment. Our Patient Services Representatives (PSRs) are the first and last face our guests see — offering a warm welcome, reliable support, and a reassuring presence throughout their stay.

If you’re someone who thrives in fast-paced, guest-facing roles, values respectful teamwork, and brings empathy to everything you do — we want to meet you.

What You’ll Do

• Welcome and orient guests to the facility, policies, and routine; help them feel at home
• Provide consistent, professional customer service to guests and their escorts
• Coordinate transportation : ensure guests are ready for appointments, liaise with dispatch, and support last‑minute travel changes after hours
• Respond to emergencies by contacting EPS, ambulance, or on‑call leadership as needed
• Manage room charts and logs : arrivals, discharges, guest movements, trip sheets, and admissions
• Answer phones, distribute mail, maintain guest key system, and back up the Larga computer system
• Ensure front desk and common areas are clean and organized : light tidying, vacuuming, and garbage removal
• Monitor guest safety after hours and assist in enforcing rules discreetly and respectfully
• Tag and report broken equipment, unsafe items, or unusual incidents
• Arrange travel accommodations after hours
• Support guest service departments by covering Patient Care Coordinators during vacation / sick time
• Complete timesheets, admin tasks, and contribute to the communication log
• Attend safety and team meetings and follow all Larga policies and procedures

What We’re Looking For

Preferred (but Not Required)

What We Offer

Our Values

If you're ready to bring warmth and professionalism to a role that truly matters, apply today.

Your voice and compassion will help our guests feel safe, respected, and supported — every step of the way.

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