Operations Manager - Ontario

Job Description

Operations Manager - Ontario

Applicants must be Canadian citizens or Permanent Residents to apply for this role

Location : Lakeview, Cottage Country, North of Toronto, Ontario, Canada

We are offering an exciting opportunity to an experienced Operations Manager to manage the day-to-day operations of an expansive waterfront estate that operates like a five-star luxury boutique resort on a Lakeview Estate, nestled in the heart of Cottage Country north of Toronto. With easy access to shopping, restaurants, and a wide range of outdoor activities, this location offers an ideal opportunity for individuals passionate about delivering exceptional guest experiences in a beautiful natural setting.

The individual we are looking for must demonstrate professionalism, integrity, and discretion; and will work effectively with multiple stakeholders including the estate’s principal, estate manager and staff, contractors, vendors, and others.

This role will report to the Estate Manager and will appeal to a self-motivated, and results driven individual who enjoys executing on projects and deliverables and is comfortable with variety and challenge in your work. The Operations Manager is expected to proactively ensure smooth workings of aspects of the estate including but not limited to property maintenance and renovations, liaising with contractors and service providers, supporting small and large events, and manage additional projects as required.

This position is a full-time permanent opportunity, where going above and beyond is the norm. Applicants must be Canadian citizens and / or Residents of Ontario who are legally eligible to work to apply.

Responsibilities : Key responsibilities include but are not limited to :

• Oversee all operational aspects of the estate. Plan, manage and execute daily, weekly, quarterly tasks.
• Ensure seamless coordination between departments to maintain the highest standards of service and hospitality.
• Manage and self-perform preventative maintenance when appropriate.
• Manage inventory, procurement, and vendor relationships to meet the needs of the estate and its guests.
• Manage transportation and guest accommodations logistics
• With Estate Manager’s guidance, manage and oversee external vendors to facilitate efficient, cost-effective, and quality outcomes.
• Responsible for preventative maintenance plans and execution and ensure all logs ae up to date.
• Collaborate with the Estate Manager and other team members to proactively identify work and services that need to be performed and make recommendations to the Estate Manager.
• Flag and rectify newly discovered issues and other items of importance and notify the Estate Manager where applicable.
• Advise on and provide input to improve day to day operations relating to SOP manuals, systems, inventories, and schedules etc.
• Administer all schedules for monthly, seasonal, and annual maintenance for the interior and exterior of the portfolio and addressing all maintenance issues appropriately.
• Provide operational support for construction, renovation, systems upgrade, and landscaping projects.
• As required, schedule, negotiate with and supervise contractors and vendors, while monitoring their access to the properties.
• Manage ad-hoc tasks, projects, and assignments, as determined by the Estate Manager, Principal and / or Director of Properties.
• Conduct regular inspections of the property to identify maintenance needs and address any issues promptly. Respond to any property issues on an on-call basis. Must be available at all times.
• Provide leadership, guidance, and support to staff to foster a positive work environment and team environment.
• Stay informed about industry trends, best practices, and regulatory requirements to ensure compliance and drive continuous improvement.

Qualifications :

Proven experience in Estate Operations management, preferably in the hospitality industry.

Strong organizational and problem-solving skills, with the ability to multitask and prioritize effectively in a fast-paced environment.

Excellent leadership and interpersonal abilities, with a focus on building and maintaining positive relationships with staff and stakeholders.

Detail-oriented with a commitment to delivering exceptional service.

Flexibility to work evenings, weekends, and holidays as needed.

Valid driver's and boating license.

Must be self-motivated and engaged, with a passion for excellence and continuous improvement

Strong vendor management experience is essential

Tactical experience with HVAC, security systems, and general maintenance required

Knowledge of local vendors, contractor and trades is an asset

Must have experience managing projects

Self-starter that can work effectively without constant supervision

Good computer skills particular with Microsoft Office products

Most important, must always exercise complete discretion and maintain confidentiality

Salary : Negotiable with company benefits.

To apply, please submit your resume and cover letter detailing your relevant experience to :

Pina Mercuri at : or Yasmin Khambatta at :

Note : Only shortlisted candidates will be contacted for an interview.

To apply, please submit your resume and cover letter detailing your relevant experience to :

Pina Mercuri at : or Yasmin Khambatta at :

Note : Only shortlisted candidates will be contacted for an interview.

Requirements :

Work Permit