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Front desk agent

Front desk agent

Best Western Plus Norwester Hotel & Conference CentreThunder Bay, ON, CA
4 days ago
Salary
CA$17.60–CA$18.50 hourly
Job type
  • Permanent
Job description
  • Durée de l'emploi : Permanent
  • Langue de travail : Anglais
  • Heures de travail : 20 to 30 hours per week
  • Education :
  • Expérience :

    • Education

    • Secondary (high) school graduation certificate

      • Work setting

    • Urban area
    • Hotel, motel, resort
    • Resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Exchange foreign currency
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients / guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service
    • Work with minimal supervision

      • Computer and technology knowledge

    • Multi-line switchboard
    • Central reservation system (CRS)
    • Spreadsheet
    • Internet

      • Sales experience

    • Hotel and convention services

      • Security and safety

    • Bondable

      • Transportation / travel information

    • Own transportation
    • Valid driver's licence
    • Public transportation is not available

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you available for the advertised start date?
    • Are you currently a student?
    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?
    • What is your current field of study?

      • Experience

    • 1 year to less than 2 years

      • Other benefits

    • Free parking available
    • Other benefits