Senior Business Process Analyst
Line of Business : Personal and Business Banking
What does the LOB do? : Personal and Business banking business looks after the products and services for all PBB clients, in particular our team looks after the process related projects across the LoB
Duration : 12 Months
Remote / Hybrid : Hybrid - all Wednesdays and every 3rd Friday of the month. There may be some days additional days onsite
Office Location : 81 Bay 27th Floor
Responsibilities :
You’ll be accountable for providing advice and coordinate activities for management and designated internal clients, by identifying and executing on initiatives, programs and projects, directly resulting in improvements for the channels supported by National Sales and Support (e.
g. Mobile Advice and Retail Distribution channels). You’ll focus on various strategic and tactical initiatives and apply Process Improvement, Project Management and Change Management methodologies, resulting in improvements to business processes, customer experience and operating efficiencies.
You’ll be a Subject Matter Expert and participate in and / or facilitate internal / external client meetings at various levels.
- Project Management - Participate in projects as a Subject Matter Expert and provide input into the development and implementation of programs designed to improve end-to-end processes or technology.
- Relationship Management - Partner with Subject Matter Experts to incorporate business process improvement and business change best practices into daily activities / routines.
Create strategic partnerships with Front-line, Risk, Product, and other business partners.
Analytical & Technical Support - Research opportunities to deliver an improved sales customer experience. Active participation in the channel strategy and roadmap development and execution.
Monitor the performance of processes / services to ensure efficiency, cost-effectiveness and profitability. Identify deficiencies to develop and implement enhancements / improvements.
Must Have Requirement :
- Degree / diploma in Engineering, Business, Information Systems, Accounting and / or equivalent work experience.
- Minimum 5 years’ experience with Process Improvement Methodologies / strategy preferably in banking / consulting
- Experience in technology and business process troubleshooting.
- Knowledge of customer segmentation strategies and implications for the customer , employee experience and profitability.
- Knowledge of approaches, tools and techniques for recognizing, anticipating and resolving organizational, operational or process problems.
- Strong Word, PPT and Excel skills
Nice to Have :
- Banking experience especially within Retail Banking
- strong nice to have
- Consulting background *Strong nice-to-have
- Strategy or process experience *Strong nice to have
- Change management Experience
- Experience working with cross-functional teams
- Six-Sigma experience
- Sound knowledge of retail and business banking
- Visio process mapping experience
Sr. Business Data Analyst to support the asset management data platform team for a large insurance client - 4963
Analyze and interpret data using various tools and techniques to generate insights and recommendations for business stakeholders. Business Data Analyst to support the asset management data platform team for a large insurance client -. Perform data mapping and data modeling activities to ensure data ...
Senior Software Developer - Back End to support ONTrack
Demonstrated experience of writing SQL and Stored Procedures (preferably in MS SQL and Cosmos DB). Demonstrated experience of writing SQL and Stored Procedures (preferably in MS SQL and Cosmos DB). Position: Software Developer - Back End – Senior. Demonstrated experience of web development using HTM...
Senior Java Developer to design and implement enhancements to a financial trading application (Findur)
Provide second-line support, including on-call, shift and/or overtime, as required (the successful candidate will be required to be on-call once every sixteen weeks and may be required to work during non-standard business hours). As the successful candidate you will analyze, design, and implement en...
Technology Risk Oversight Senior Analyst, Global Risk and Brand Protection
Fulfill activities to determine the effectiveness of technology controls mitigating key technology risks, support the identification of control enhancements in end-to-end processes, provide challenges on remedial actions, and share insights and best practices with relevant business units as a proact...
Business Programs and Solutions Specialist (Full Stack Software Specialist)
You will be part of the extended community of technology professionals at the City of Toronto, including those in other divisions and in corporate areas such as Technology Services and Office of the CISO. This is an opportunity to advance your career and join one of the most innovative teams in the ...
Senior Project Manager to work on a Salesforce implementation project for our consulting client
Once the deal is won it then goes to Post sale and PM on the project will work directly with the end client. Senior Project Manager to work on a Salesforce implementation project for our consulting client. The successful candidate will be working with the 3 business channels including:. Salesforce I...
Senior QA Analyst role with Automai & UI Path experience - Remote in Canada
Working with the QA lead, Business subject matter expert and Application, System design & integration SME and 3rd party product specifications to define segment testing approach, use cases and test cases for functional and non-functional specifications and capability as well as for critical busi...
Senior Associate, Corporate Actions Lead
Known as the “bank of banks” - % of the world’s top banks work with us as we lead and serve our customers into the new era of digital. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Manage the day-to-day ac...
Business & Technical Analyst, SAP SCM - Now Hiring!
The role requires a blend of business acumen, understanding of technical architectures, and the ability to communicate effectively with both business stakeholders and technical teams. Technical Specification Development: Translate business requirements into detailed technical specifications that gui...
Senior Business Analyst
The Senior Business Analyst works with internal and external stakeholders to define current state and desired state of business processes and supporting technology, and will conduct gap analysis to develop overall business requirements. The Senior Business Analyst is able to lead a team of Analysts ...