Program Manager Claims (F / N)

Job Title : Program Manager (Claims) - Bilingual English and French

Contract : Duration : 12 months

Location : Hybrid 3 days on site Toronto 18 York, 2 days remote

Summary (brief description of the role)

Program Manager in relation to a high-profile class action settlement engagement. The Manager will be responsible for overseeing critical program workstreams, interacting with project managers, and effectively communicating with stakeholders including senior management. The role will require a “big picture” thinker, with excellent organizational skills to ensure workstreams remain aligned with program objectives.

This position is an opportunity to impact the greater community and live people-first values. The role requires respect for people that potentially face barriers due to trauma, mental health, poverty, etc.

Role Deliverables

• Communicate and interact with a variety of stakeholders including senior management, workstream project managers, partners, and external parties
• Developing methods to exhibit data / information from workstreams for ease of reference by stakeholders
• Monitoring program progress, identifying risks, and working with project managers to implement mitigation strategies
• Maintaining awareness of varying stakeholder requests while balancing core program objectives
• Identifying, tracking, and logging issues for later resolution
• Collaborating with team leaders and management to provide leadership, guidance, and support to meet program goals
• Preparing relevant reporting for senior stakeholders to increase program oversight and accountability

Education / Work Experience

Technical Skills