Manager, Program Mgmt (ServiceNow)

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Req Id : 427260

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Summary

We are seeking a Manager, Program Management to align our customer-first goals with technology investments by leading our "Idea to Value" program. This program represents our strategic, end-to-end effort to make project delivery a core superpower for Bell. The program’s mission is to bring Customer-First ideas to market faster, more cost‑effectively, and with a clear, measurable focus on business outcomes.

Key Responsibilities

• Strategic Alignment : Work with leadership and business units to advance the Idea to Value strategy by building a unified AI‑powered platform that maximises customer and business value from investments.
• Platform Enablement : Champion the use of ServiceNow SPM (including Demand, Resource, Project, and Portfolio Management) as the single source of truth for strategic planning and execution. Drive platform adoption and maturity across the organization.
• Process Optimization : Design, implement, and refine portfolio management processes, including intake, prioritization, resource capacity planning, and financial management, leveraging ServiceNow SPM capabilities.
• Stakeholder Management : Serve as the primary liaison between business stakeholders, IT, and Finance to ensure clear communication, alignment on priorities, and effective use of the platform.
• Data‑Driven Insights : Develop and maintain dashboards and reports within ServiceNow to provide leadership with clear visibility into portfolio health, resource allocation, and strategic goal attainment. Use this data to provide actionable insights and recommendations.
• Roadmap Development : Develop and manage the strategic roadmap for the ServiceNow SPM platform, ensuring it evolves to meet the changing needs of the business.
• Governance & Training : Establish and oversee governance standards for portfolio data and processes. Develop and deliver training programs to empower users and ensure consistent platform usage.

Critical Qualifications

Preferred Qualifications

Adequate knowledge of French is required for positions in Quebec.

Additional Information

Position Type : Management

Job Status : Regular - Full Time

Job Location : Canada : Ontario : Toronto || Canada : Ontario : Mississauga

Work Arrangement : Hybrid

Application Deadline : 01 / 04 / 2026

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Created : Canada, ON, Toronto

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