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Call Center Representative

Call Center Representative

Hearing SolutionsGreater Toronto Area, Canada
30+ days ago
Job description

Why Work at Hearing Solutions?

At Hearing Solutions, you play a vital role in connecting people to the world of sound, helping them hear what matters most. As a Call Center Representative , you serve as the first point of contact for patients seeking to book appointments in our Appointment Contact Center. Your friendly voice creates the initial experience for new patients, while also engaging with returning patients to ensure they are enjoying life to the fullest and scheduling regular visits.

This role is perfect for someone with phone sales experience who excels in providing exceptional customer experiences.

What’s in it for you :

  • Hybrid work environment – enjoy flexibility with 2 days a week in office
  • Ongoing training to ensure your success
  • All computer and phone equipment provided
  • Medical and dental benefits
  • Paid vacation days
  • Incentive programs
  • Company events and socials
  • Positive and supportive environment
  • Opportunity to make a positive impact in someone’s life

A Day in the life :

  • Make proactive outbound calls to patients in the database to schedule their next appointment
  • Evaluate prospective client potential, aligning with sales team expectations
  • Respond to inbound calls / leads and online inquiries
  • Successfully overcome patient objections through active listening and effective questioning skills
  • Manage clinic calendars by maximizing quality appointments
  • Demonstrate ability to meet targets
  • Maintain accurate client records and ensure database integrity

    • What You Bring :

  • 1+ years of experience in outbound calling or appointment setting environment with high volume and target-driven goals
  • Excellent verbal and written communication skills
  • Proven ability to build appointment value, and overcome objections, while building trust
  • Ability to multitask and prioritize in a fast pace environment
  • Tech savvy with the ability to quickly learn systems and applications
  • Motivated individual with a strong desire to exceed goals and contribute to team success
  • Passion for helping others live life to its fullest potential

    • As a part of our hiring process, we require applicants to complete a short and fun 15-minute online assessment.

    Please use the following link (copy & paste into your browser) to access and complete the assessment. We recommend taking the assessment in an environment where you can focus and not have any distractions.

    https : / / www.ondemandassessment.com / link / index / JB-KA9RG4UYK?u=1029275

    Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment process.

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    Call Center Representative • Greater Toronto Area, Canada