fire alarm technician

We are seeking an Intermediate Fire Alarm Technical Support Specialist to join our growing technical support team. In this role, you will provide advanced technical assistance to field technicians, ESD partners, electrical contractors, and end users working with our fire alarm systems. This position is ideal for someone with strong hands‑on experience in fire alarm systems who enjoys troubleshooting, problem‑solving, and supporting others.

Key Responsibilities

• System startup, configuration, programming, troubleshooting, and code‑compliance questions.
• Conduct system verification on fire alarm installations, including functional testing of devices, panel programming review, signal transmission, and end‑to‑end system performance to ensure compliance with ULC standards and manufacturer specifications.
• Provide phone, email, and remote technical support for fire alarm control panels, initiating devices, notification appliances, and related life‑safety systems.
• Diagnose system issues, including wiring faults, programming errors, communication failures, and device compatibility concerns.
• Review submittals, point‑to‑point wiring, and panel configurations to support accurate installations.
• Document support cases, resolutions, and recurring issues; contribute to knowledge‑base articles.
• Collaborate with engineering, product, and field teams to escalates complex issues.
• Support internal training sessions on new products, software releases, or common troubleshooting topics.

Qualifications

What We Offer

Employment type : Full‑time | Seniority level : Associate | Job function : Fire Protection and Engineering Services.

Contact : Modern Technical Staffing Inc.

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