Operations Manager

Job Description

Our client, a well-established trailer rental company, is currently seeking an Operations Manager to join their team. This is a full-time, on-site position based in South / West Etobicoke.

Operations Manager

Our client, a well-established trailer rental company, is currently seeking an Operations Manager to join their team. This is a full-time, on-site position based in South / West Etobicoke.

Responsibilities

• Lead the day-to-day operations of the team with a strong focus on quality, efficiency, and customer satisfaction.
• Act quickly and decisively to troubleshoot operational issues and customer concerns, ensuring timely resolutions.
• Provide necessary leadership and guidance to the team to ensure safe and successful daily operations are executed
• Carry out the mission, vision, and values of the company as they pertain to the operation
• Serve as primary contact for all customer-related issues related to equipment quality, client service with team members, accidents, mishaps onsite, and necessary repairs.
• Work successfully with cross-functional partners within the business, notably Sales, Maintenance and Construction
• Create and successfully adhere to annual budgets in cohesion with company goals
• Accountable for key performance indicators assigned to the Operations Department; reporting directly to the President
• Manage day-to-day logistics for fleet movement
• Manage the delivery and pick-up of trailers for special events.
• Coordinate the pick-up and drop-off of all fleet units for maintenance, repairs, and operational needs.
• Move and manage units between different lots and company locations, ensuring accurate tracking and condition oversight.
• Supervise and coordinate activities of service technicians, cleaners, and admin staff.
• Monitor and optimize team performance, workload distribution, and work schedules.
• Participate in leadership and cross-functional meetings to support company-wide initiatives.
• Proactively address service issues and resolve customer concerns with urgency and professionalism.
• Coach, mentor, and support technicians to meet service standards and follow best practices.
• Champion continuous improvement across service processes, safety protocols, and team collaboration.
• Support employee development through certifications, regular coaching, and growth planning.
• Foster a safety-first culture through personal accountability and effective team communication.
• Collaborate interdepartmentally to ensure efficient coordination of fleet servicing and client needs.
• Oversee preventive maintenance planning and ensure all regulatory and compliance requirements are met.
• Partner with HR to recruit, hire, and onboard new team staff.
• Participate in employee evaluations, job description reviews, and performance improvement discussions.
• Contribute to the implementation of training programs and individual development plans.

Skill and Qualifications

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