You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.
Provide support to ensure stable, reliable desktop systems to the user community across all offices.
Using the corporate Service Management tool, you will provide exceptional Tier 2 technical and user support via telephone, email, and other online-based or remote control tools in a timely and courteous manner
Enter, prioritize, and manage Incidents and Service Request tickets and ensure Users are provided with timely updates on Incident and Service Request tickets
Use customer service skills to clearly and effectively communicate with end users using corporate telephony and messaging tools
Perform analysis, troubleshooting, and resolution of end-user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
Perform basic analysis, troubleshooting, and investigation into network, server, storage, and enterprise application issues and inquiries and escalate as required
Maintain knowledge and expertise in Microsoft Windows 10, Active Directory, SCCM, Office 2016/O365 administration
Continually maintains and upgrades technical capabilities and knowledge
Creates and maintains department procedures, user guides, and support documentation
Participates in technical testing and projects as directed
Stay abreast of new technologies.
What you must have:
Successful candidates must obtain and hold security clearance at the Reliability Status level and pass a security assessment for the Controlled Goods Program (CGP).
Must be fluent in English and French (bilingual)
A diploma or degree in related studies and a minimum of 5 years of providing support (in person, by email, and telephone) in a desk-side support or Help Desk environment, or an equivalent combination of training and experience.
Must be a good team player with the ability to work well with others and demonstrate a professional demeanor.
Strong analytical and problem–solving skills with the ability to identify root causes
Salary/Rate Range: up to $74,000/annually CAD
Tier 2 Deskside Support/Infrastructure Analyst • Sainte-Anne-de-Bellevue, QC
Telecom Expense Management Analyst (Contract).Canada (9am – 5pm EST working hours).Global Technology / Enterprise IT.A large, multinational technology organization is seeking a.Telecom Expense Mana... Show more
AVA Energy are partnered with an established firm in the Energy space as they look to hire a Transmission & Interconnection Engineer to bolster their Power Systems offering.This candidate must be a... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Telecom Expense Management Analyst (Contract).Canada (9am – 5pm EST working hours).Global Technology / Enterprise IT.A large, multinational technology organization is seeking a.Telecom Expense Mana... Show more
Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment.Will work closely with devel... Show more
Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment.Will work closely with devel... Show more
Modaxo is looking for a proactive and skilled.In this role, you will contribute to the evolution of Workday from its current state to full adoption across our business, acting as a trusted partner ... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Astek est un leader mondial en conseil technologique.Avec plus de 7 800 experts à travers le monde, nous accompagnons nos clients dans leur transformation numérique en développant des solutions inn... Show more
Title: Microsoft 365 Solutions Architect.Assisting in designing and maintaining a scalable, secure, and well governed information architecture.Leading migrations, modernisation, and platform consol... Show more
Our Principal Technical Consultant (Architect) provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develops solutions for ... Show more
AVA Energy are partnered with an established firm in the Energy space as they look to hire a Transmission & Interconnection Engineer to bolster their Power Systems offering.This candidate must be a... Show more
Architectes technologiques séniors.Vous contribuerez à l’intégration d’infrastructures technologiques modernes, incluant une présence sur le chantier pour collaborer avec les sous‑traitants et part... Show more
IT Solutions Architect<br/><br/>Introduction<br/><br/>Hello,.Im Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT pro... Show more
No C2C or third-party submissions.Workerbee connects workers with employers through trusted introductions.By joining Workerbee you can be matched for project-based, contract, or permanent opportuni... Show more
Modaxo is looking for a proactive and skilled.In this role, you will contribute to the evolution of Workday from its current state to full adoption across our business, acting as a trusted partner ... Show more
Guidewire Integration Developer.We are seeking a highly skilled Guidewire Integration Developer with deep expertise in Guidewire platforms to support ongoing initiatives within Property and Casualt... Show more
Guidewire Integration Developer.We are seeking a highly skilled Guidewire Integration Developer with deep expertise in Guidewire platforms to support ongoing initiatives within Property and Casualt... Show more
Navacord is hiring technical talent in the insurance industry! We are accepting applications for a dynamic individual with 5+ years experience in a full stack development environment and with at le... Show more
Navacord is hiring technical talent in the insurance industry! We are accepting applications for a dynamic individual with 5+ years experience in a full stack development environment and with at le... Show more
