Store Manager Silk & Snow (Caledonia Showroom)

Store Manager Silk & Snow (Caledonia Showroom)

Toronto, ON, Canada

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At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve. We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

Job Description

We’re looking for Full-Time Store Manager to be at the heart of the customer experience and can provide a memorable shopping journey and amazing customer service bringing these great digital brands to life in a retail environment. As a dynamic Store Manager you are passionate, results‑driven, customer focused and can lead an outstanding team, motivate and inspire great performance.

670 Caledonia Road, Toronto

In this role you will:

• Drive the growth and strategic initiatives of Silk & Snow, as well as maximizing the sales efficiency and revenue potential of Sales Associates.
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved.
• Be creative, manage and implement the day‑to‑day visual merchandise strategies and appeal of the store (product displays).
• Be responsible for the P&L performance, monitoring and assessing inventory levels.
• Enhance the customer experience through building relationships and connecting them to our brand and brand values.
• Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment.
• Maintain staffing schedules and be responsive to any changes in business or traffic trends.
• Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping).
• Be the face of our combined values, with a focus on customer, wellness, transparency and sustainability.
• Ensure that the story behind our brand gets communicated to our customers.
• Create and curate a comfortable environment for customers to experience our products and learn about our brand.
• Address any escalated customer inquiries.

The Qualifications and Experience we like to see:

• Have at least 2+ years' sales experience, a record of strong store sales and demonstrated performance.
• Previous experience in a managerial or supervisory role.
• Be creative, strong style/fashion sense and understanding of visual merchandising and presentation concepts.
• Excel in a team environment.
• Be ambitious, charismatic and passionate about people and sales.
• Have a strong business acumen with the ability to achieve sales and deliver a great customer service experience.
• Demonstrate leadership skills in motivating and developing a sales team.
• Have excellent interpersonal, communication, problem‑solving, time management and organizational skills.
• Have the ability to develop strong relationships and trust with both internally and externally.
• Be available to work days, evenings and weekends.

Why members of our Sales team love working at Silk & Snow and Endy:

• This is a current open full‑time industry leading position that offers a base salary of $31,200.00 + competitive commission as well as monetary bonuses for meeting monthly targets. There are no limits to your earning potential!
• Diverse and inclusive work environment.
• We promote 100% leadership roles internally.
• We will invest in you and provide extensive sales training on our products and services.
• Full medical, and dental benefits.
• Tuition Reimbursement Program that covers professional AND personal development.
• Maternity/Parental leave top up benefits.
• Our recruitment process incorporates various screening technologies, which may include AI, to screen for employability or suitability. Human recruiters review all applications.

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

• We are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.