Training & Development Coordinator Holland Christian Homes

Overview

Holland Christian Homes consists of 6 independent/Assisted Living apartment towers, as well as Faith Manor and Grace Manor, private non-profit Christian Long-Term Care facilities in Brampton. The organisation provides a full continuum of care in a Christian atmosphere with a person-centred approach that respects rights, dignity, identity, individuality, respect, privacy, choice and independence.

REPORTS TO: This position reports directly to the Grace Manor Administrator, and works closely with Administrators of both Manors and department managers and all staff to support onboarding, educational, quality and risk activities. Includes other projects assigned at the discretion of the Administrators.

This is a replacement position.

POSITION SUMMARY: The incumbent is responsible for planning, designing, implementing and evaluating onboarding, orientation, education and training programs across the organization. Provides leadership and support for quality-related initiatives. Oversees program reviews, performance metrics, and other data to ensure alignment with strategic objectives, legislative requirements, and best practice guidelines. Chairs the Education Committee.

Hours of Work: Standard working hours are Monday to Friday 08:30 am to 04:30 pm with flexibility to work weekends as needed and to provide training to all shifts (day, evening and night).

Major duties and responsibilities

• Education, Training and Development
• Respect the learning need and styles of adult learners
• Plan, design, develop, implement, and evaluate onboarding, orientation, retraining, and other training and development activities
• Coordinate and facilitate the new employee onboarding process to ensure a smooth transition into the organization
• Develop and maintain onboarding materials, including orientation schedules, welcome packages, and training guides
• Collect required documents from students on day of Mandatory Orientation Training and maintain a file in SharePoint of scanned documents
• Conduct or coordinate new hire orientation sessions, introducing employees to company policies, culture and values
• Develop, design and oversee advertisements for training opportunities; publicize training sessions to maximize participation
• Plan, design, coordinate and/or conduct special training sessions to implement new policies, procedures, protocols, equipment, resident/client care techniques
• Develop instructional orientation material for new staff and staff returning from leaves of absence, nursing students, contractors and volunteers
• Ensure all agency/temporary staff receive task-specific orientation to provide safe care and understand mission and behavior expectations
• Provide advance notice of continuing education programs; maintain sign-in sheets and attach to content
• Ensure programs are planned, designed and evaluated with Department Managers
• Maintain detailed training attendance records in the Surge learning system; master records may be requested by inspectors
• Review and revise orientation programs with department managers to reflect current regulatory and best practice standards
• Serve as an educational resource to managers and committees; provide coaching and assist in organizing department education delivery
• Collaborate with department managers to produce a monthly education calendar targeting areas of improvement
• Ensure staff on all shifts have access to in-service education opportunities
• Encourage part-time staff to attend in-service programs and tailor programs for each staff category
• Ensure opportunities for staff to evaluate content and process of orientation programs
• Provide in-service education and huddles for all shifts and weekends on units as needed
• Complete an annual needs assessment covering staff knowledge/skills, organizational needs, changes in long-term care, standards and legislation, and resident feedback
• Develop or facilitate e-based interactive self-learning packages for staff at all levels
• Research and recommend changes to the staff development program based on current evidence-informed practices
• Manage written educational material for staff, residents and clients, including newsletters and informational brochures
• Quality
• Collaborate with Administrators on Education Program planning, documentation, reporting, and stakeholder consultations
• Chair the Education Committee and maintain Terms of Reference and minutes
• Audit and evaluate compliance of the Education Program with the Strategic Plan
• Ensure education and learning needs are identified and improvements implemented to comply with the Fixing Long-Term Care Act
• Complete annual needs assessment and program evaluation, then set annual goals
• Take corrective action within authority and scope
• Interdisciplinary Relations and Communication
• Maintain open lines of communication with other departments regarding needs
• Coordinate HR services with department staff and management
• Perform other duties as assigned by direct supervisor
• Risk Management and Quality Improvement
• Participate in Quality Improvement initiatives and ongoing competency development
• Assist in developing and reporting KPIs and QIPs aligned with legislative and organizational objectives
• Lead RNAO BPSO and BPGs initiatives
• Collaborate with Department Managers to create education modules focusing on quality improvements

Qualifications

• A Registered Practical Nurse with a valid Ontario Certificate of Competence from the College of Nurses of Ontario
• Registered with a professional College; preference for graduate education in health sciences or adult education
• Extensive experience in staff education in healthcare or similar settings
• Diplomacy and professionalism when working with families and other professionals
• Exceptional interpersonal and customer service skills
• Strong data management, spreadsheet and reporting abilities
• Effective communication across all levels of the organization
• Excellent problem solving, conflict resolution, and decision-making skills
• Good judgment and ability to handle confidential information
• Ability to multi-task and prioritize workload; work independently and in a multidisciplinary team
• Proactive with initiative; focus on assigned tasks
• Detail-oriented and professional; manage multiple tasks with interruptions
• Competence with Microsoft Office, Excel and Outlook
• Ability to maintain boundaries, emotional regulation, and self-care; avoid dual relationships with residents
• A satisfactory and current Vulnerable Sector Screening

Interested and qualified applicants should forward a resume and cover letter in Word or PDF format (as ONE document), indicating the Posting Number to Human Resources at jobs@hch.ca

Holland Christian Homes welcomes diversity and encourages applications from all qualified individuals. We are committed to accessible employment practices per the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of recruitment, please inform Human Resources.

Disclaimer: In keeping with Long Term Care reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

Job Types: Full-time, Fixed term contract

Contract length: 12 months

Work Location: In person