Clerical Officer Receptionist

We have an exciting opportunity for a temporary part-time Clerical Officer / Receptionist to join our dedicated team within Business Services.

WHAT IS INVOLVED?

We are looking to appoint a temporary part time Clerical officer / Receptionist within Business Services to provide a professional, effective and efficient receptionist service and general administrative support to visitors, callers, users and members of the Families First and One Point Services. The post will be primarily based at our CYPS Chester-le-Street office but will be required to cover other offices within the Chester le Street / Brandon area if required. This is a non-hybrid role.

We are looking for a professional and enthusiastic team player who takes pride in providing excellent customer-service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines with a high degree of accuracy, be well‑organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your own initiative.

DUTIES INCLUDE

• Reception duties, dealing with incoming and outgoing correspondence
• Telephone answering and message taking
• Ordering, data entry, file management including scanning and archiving
• Typing duties including the production of posters and display materials
• Arranging transport
• Issue and recording of petty cash transactions
• Booking rooms and diary management

We encourage you to contact Laura Morgan via email laura.morgan@durham.gov.uk to arrange an informal discussion about the role.

WHAT WILL I NEED?

You should have 4 GCSEs (A‑C grades including English Language or Literature) or GNVQ Intermediate in Business or NVQ 2 Business (or equivalent related subject). The successful applicant for this post will need to apply for a Disclosure and Barring Service Enhanced Disclosure. Please refer to the attached person specification for the full criteria.

INTERVIEWS

Interviews will be held week commencing 9th February 2026. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

OUR OFFER TO YOU

We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website. Rewards and benefits are subject to individual terms and conditions.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled people and offer support throughout the recruitment process.

HOW TO APPLY

Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the Person Specification section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted. For guidance on completing your application, visit our website.

If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentResources@durham.gov.uk.

All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam / junk folder regularly to ensure you don’t miss any updates.

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