Senior Information Technology Specialist

Bloom Recruitment is in search of a Senior IT Technician to join our client's team as soon

as possible.

Our client is a dynamic and rapidly expanding Managed Service Provider with over a decade of

excellence. They deliver comprehensive IT solutions to a diverse clientele across Canada,

ensuring businesses run smoothly and efficiently.

POSITION SUMMARY

We are seeking an experienced Senior IT Support Specialist Technician to join our Tier 3

support and project teams. In this critical role, you will tackle complex technical issues, lead

project tasks, and mentor junior team members when required. You will have the opportunity to

work with exciting automation tools and AI technologies such as Rewst , HaloPSA , and

OpenAI’s API , enhancing our service delivery and client solutions. Operating primarily from a

remote work environment with some onsite / in-office work as needed, you will connect our

clients with advanced technology solutions, ensuring seamless IT operations and outstanding

client satisfaction.

Salary Range : $70,000 - $80,000 annually, commensurate with experience and qualifications.

KEY RESPONSIBILITIES

Technical Leadership & Advanced Troubleshooting

• Provide expert-level technical support to clients remotely and on-site as needed.
• Diagnose and resolve complex issues related to servers, networks, desktops, laptops, printers, and imaging devices.
• Utilize advanced automation tools and AI to optimize troubleshooting and service delivery.
• Lead the deployment of new client systems and oversee complex profile transitions.

Project Management

• Lead and manage project tasks, ensuring timely and successful completion.
• Collaborate with cross-functional teams to plan and implement IT solutions.
• Integrate automation and AI tools into project workflows to enhance efficiency.
• Prepare and execute backup plans to mitigate project risks.

Mentorship & Training

• Mentor and train junior team members, fostering a growth-oriented environment.
• Develop training materials and documentation to enhance team knowledge, including best practices for using automation and AI tools.
• Share expertise and promote best practices within the team.

Client Engagement

• Act as a trusted advisor to clients, providing proactive solutions and strategic recommendations.
• Introduce clients to innovative technologies, including automation and AI solutions, to improve their operations.
• Respond promptly to client inquiries with clear and effective communication.
• Build and maintain strong client relationships through reliability and transparency.

System Administration & Monitoring

• Administer and maintain client disaster recovery solutions, including advanced backup restores.
• Monitor Remote Management & Monitoring (RMM) tools for critical alerts, addressing them proactively.
• Implement standard requests and changes to client servers and network solutions.
• Leverage automation tools to enhance system administration efficiency.

Collaboration & Documentation

• Collaborate with the team to refine and develop Key Performance Indicators (KPIs) for performance measurement.
• Create and update comprehensive documentation for internal policies, procedures, and client configurations.
• Document automation workflows and AI implementations for team reference.
• Participate in team meetings to strategize and align on projects.

Proactive Problem-Solving

• Take ownership of complex projects and tasks, ensuring accountability from initiation to
• completion.
• Embrace new technologies and innovative solutions, including AI and automation tools,
• to optimize service delivery.
• Adapt quickly to changing situations to maintain service excellence.

Work Responsibilities

• Work primarily from home, utilizing remote tools to support clients effectively.
• Attend onsite / in-office work as needed for project tasks and client engagements.
• Maintain flexibility to adjust schedules based on client and project requirements.

QUALIFICATIONS

Experience & Education

• Minimum of 4 years of experience in a Managed IT Service environment .
• Diploma or certification in IT or a related field is required.

Technical Skills

• Expert troubleshooting abilities with strong knowledge of servers, networks, desktops, laptops, printers, and imaging devices.
• Extensive experience with server and network administration.
• Proficiency with disaster recovery platforms and advanced backup restoration techniques.
• Familiarity with automation tools and AI technologies, specifically Rewst , HaloPSA , and OpenAI .
• Strong scripting and automation skills to develop and implement automated workflows.
• Experience with PSA ticketing systems and RMM suites is an asset.

Other Requirements

• Strong leadership and communication skills with the ability to mentor and simplify complex information.
• Ability to transport equipment to / from company or client locations as required (to be discussed).
• Willingness to respond to after-hours mission-critical alerts and requests.

BENEFITS

We believe our employees are our greatest asset. We offer a comprehensive benefits package

designed to support your professional and personal well-being :

Profit Sharing : Share in the company's success through a program based on tenure and

performance.

• Lifestyle Spending Account (LSA) : Up to $2,500 per year for fitness memberships, recreational activities, health and wellness services, and personal development courses.
• Health Spending Account (HSA) : Up to $5,000 per year to cover medical expenses not paid by other plans.
• Vacation Time : Starting at 120 hours (15 days) plus 8 hours for your birthday, increasing with years of service.
• Paid Time Off (PTO) : Earn time in lieu for after-hours work 1.5x for regular after- hours and 2.0x during statutory holidays.
• Sick Leave : 40 hours of paid sick time per year.
• Internet Expenses : Reimbursement for home office internet expenses up to $100 .
• Dental and Extended Health Coverage : Comprehensive coverage including dental care, prescription drugs, paramedical services, vision care, and more.
• Employee Life Insurance and Accidental Death & Dismemberment (AD&D) : $25,000 coverage providing 24-hour protection.
• Medical Emergency Assistance / Travel Health Benefits : Coverage for emergency medical treatments while traveling.

WHY JOIN?

• Professional Growth : Opportunities for learning, development, and career advancement. Support for continuous learning through educational benefits.
• Innovative Environment : Be part of a team that values creativity and embraces new ideas. Work with cutting-edge technologies and innovative solutions.
• Collaborative Culture : Work with passionate, driven professionals in a supportive environment. Engage in a positive company culture that fosters collaboration and teamwork.
• Impactful Work : Contribute to projects that make a real difference for our clients. Take on meaningful responsibilities that drive personal and company success.
• Flexible Work Arrangement : Enjoy the balance of in-house collaboration, client interaction, and remote work. Hybrid work model supporting work-life balance and flexibility.

Join them in their mission to provide innovative, proactive, and client-focused solutions

and build something together!

Our client is an equal opportunity employer. We celebrate diversity and are committed to

creating an inclusive environment for all employees.