Clinical Services Lead - LTC

THE OPPORTUNITY

We have an exciting opportunity for a Clinical Services Manager to join the Good Samaritan Society. Reporting to the Manager, Site and Clinical Services, the Clinical Services Lead (CSL) - Long Term Care (LTC) provides leadership and direction for specific services including long term care, dementia care, and/or adult day programs. The CSL - LTC works with residents/client/families and provides oversight and direct support to ensure safe and effective resident/client care is delivered maximizing the optimal utilization of available resources. The CSL - LTC assumes a leadership role empowering their team to build and maintain a safety culture that pursues leading practices, promotes quality improvement and learning in their unit/department.

Additionally, the CSL - LTC is a key representative of Good Samaritan promoting a positive image of the organization collaborative relationships with internal and external stakeholders of the organization.

THE ORGANIZATION

The Good Samaritan Society (GSS) is a leading faith-based, not-for-profit, registered charity in Western Canada that provides quality accommodations, health, and community care services and programs to aging individuals in need. With over 75 years of experience providing specialized health and community care services in innovative and caring environments, our operational effectiveness and overarching culture of service and care make us the provider of choice for individuals and their families seeking a supporting place to call home.

Presently, they have over 4,500 employees and more than 1,200 volunteers who, in the spirit of compassion, serve over 6,000 residents and clients. As one of the largest not-for-profit care providers in Alberta (21 locations) and British Columbia (8 locations), they provide safe, comfortable communities inspiring involvement, where people can experience a sense of caring, belonging and purpose.

As a charity, The Good Samaritan Society raises funds to provide loving care and quality service to honour the diverse population we serve. Donations to their charity allow them to enhance the programs and services they offer to more than 6000 people.

Mission

To extend Christian Hospitality through a continuum of care to those in need or at risk, regardless of race or religious belief.

Vision

To grow in strength, excellence and creativity in caring for others.

Values

Reflecting Christian Hospitality, the values of The Good Samaritan Society and Good Samaritan Canada are: Healthy Relationships, Hospitable Environments, and Servant Leadership.

To learn more about the Good Samaritan Society, visit their website at: https://gss.org/

RESPONSIBILITIES

Accountabilities

• Provides updates to the Manager, Site and Clinical Services regarding the attainment of objectives and goals on a timely basis and ensuring that the Manager has relevant information necessary to assist with operational planning and decision-making responsibilities at the care home/program.

Care and Service

• Ensures compliance to policies and procedures that are in place to effectively deliver quality care and services.
• Directly supports a multi-disciplinary team that delivers services designed to accommodate resident/client’s personal preferences and health requirements while maximizing choice and independence within a safe environment. In long-term care, residents/clients receive accommodation, meals, and access to 24-hour on-site professional nursing and personal care. Case management, professional nursing, rehabilitation therapy and other consultative services are provided on-site by care home/program employees.
• Engages with residents/client/families regularly to seek feedback regarding care and services.
• Provides leadership to the care team in a multi-disciplinary setting; promoting a positive care and working quality focused culture.
• Assists with the assessment of resident/client physical and mental health status with a comprehensive and systematic approach, differentiating between normal and abnormal findings.
• Provides nursing intervention based on gerontology nursing theories, using skills of empathy and therapeutic communication.
• Ensures completion of resident/client care plan(s), participating in interdisciplinary care conferences and communicating outcomes as required.
• Assists with arrangement of resident/client care needs based on input from all members of the inter-disciplinary team as specified in the resident/client care plan(s).
• Provides clinical expertise to RNs/LPNs as applicable.
• Maintain standards of care and create unit/department specific action plans to address quality improvement and risk management issues.

Financial and Resources Management

• Assesses, prioritizes and manages equipment, supplies in collaboration with the Manager, Site and Clinical Services to ensure budget targets are met.
• Leads, mentors, and coaches’ employees including completion of performance reviews and facilitates opportunities for personal growth.
• Effective and efficient allocation of employee resources to ensure quality care is delivered by participating in processes including recruitment and attendance management.
• Creates positive relationships with employees and unions while adhering to the collective agreements and terms of employment.
• Assists to manage the disciplinary process up to and including recommending dismissal.
• Facilitates ongoing change by acting as a positive role model and change agent for employees.
• Participates in the development or revision of policies by providing feedback and suggestions while ensuring all employees are aware of new or revised policies.
• Acts as a clinical resource to nursing and other employees by demonstrating procedures, answering questions related to clinical practice issues, problem solving, and troubleshooting concerns; advises Manager, Site and Clinical Services of issues/concerns that cannot be resolved utilizing existing policies and procedures.

Quality Improvement and Risk Management

• Ensures the flow of information to direct reports and Manager, Site and Clinical Services is accurate, effective, and timely.
• Ensures implementation and sustainability of best practices.
• Participates in and ensures completion of all appropriate care home/program audits and surveys in consultation with the care home/program leadership team.
• Participates in and ensures completion, implementation and sustainability of all action plans resulting from care home/program audits and surveys in consultation with the leadership team.
• Respects and preserves the privacy, confidentiality and security of health care and employee information at all times.
• Provides support on MDS RAI coding/auditing.
• Monitors event reporting ensuring that appropriate follow-up is conducted on reported events impacting resident/client care to mitigate future risk.

Work within GSS/GSC Standards of Safety and Care

• Ensures that resources are being used effectively and efficiently.
• Maintains confidentiality on issues related to resident/client and employee matters and Good Samaritan information.
• Adheres to all infection prevention and control practices and procedures.
• Pursues continual learning by participating in in-services and training/education programs.
• Supports the mission, vision, and values of the Good Samaritan.
• Maintains a safe working culture by assessing and controlling possible health and safety risks.
• Adheres to all Good Samaritan policies and procedures.
• Other related duties as assigned.

QUALIFICATIONS

• Undergraduate degree in nursing required (i.e. BScN).
• Gerontology or healthcare administrator certificate preferred.
• Current CPR certification.
• Valid registration with the respective provincial licensing body.
• Minimum of three (3) years proven leadership experience in a health care environment.
• Minimum of five (5) years health related experience, primarily in seniors’ care, including dementia/geriatrics.
• Experience leading people within in a unionized environment.
• Experience in understanding health care budgets.
• Knowledge of:
  • Accreditation process
  • Human Resources and Labour Relations management
  • Seniors’ care industry including applicable contractual and legislative requirements
• Comprehensive understanding of MDS/RAI coding and auditing.
• Strong computer skills, particularly with Microsoft Office Suite, webinar, internet technology and charting platforms.
• Able to multi-task and demonstrate flexibility in a constant high energy environment while responding to complex priorities.
• Ability to independently manage the care home/program in the absence of the Manager, Site and Clinical Services.
• Ability to travel as required.
• Ability to occasionally work after regular hours in order to attend functions, meetings and to address urgent issues impacting the care home/program.
• Capable of balancing office tasks with people responsibilities equally.
• Ability to be on-call outside of regular business hours as required, willingness to participate in committees and projects.

KEY COMPETENCIES

• Demonstrates critical thinking, analytical, and problem-solving skills to resolve issues independently and/or make recommendations that are supported by evidence consistent with legislation/policies, and that meets the standard of care.
• Strong interpersonal skills with an ability to deal effectively with conflict in a diplomatic and professional manner.
• Adept at written and oral communication with internal and external stakeholders.
• Exhibits an open and sincere approach by demonstrating respect and compassion for everyone equally and support resident/client and family needs.
• Maintains an individual's dignity and self-worth during conversations.
• Excellent active listening skills.
• Demonstrates flexibility by changing routine to accommodate employee, resident/client needs.

The targeted salary range for this position is $79,000 to $109,000 annually.

FOR MORE INFORMATION, PLEASE CONTACT

SANDY JACOBSON | T: 780.944.1327 | E: sandy.jacobson@richardsonsearch.ca | www.richardsonsearch.ca