Business Analyst

Business Analyst

On behalf of our client, Procom is seeking a Business Analyst for a 13 month contract position, working remotely.

Business Analyst Description

Our client has identified the need for a Business Analyst (BA) to augment our Enterprise Service Management (ESM) team as we replace our existing Case Management and Customer Service platform. This BA will manage requirements through our software development life cycle (SDLC) as we configure and implement Microsoft products to replace existing systems. They will also work with multiple departments to bring their support desk and service delivery operations onboard the Microsoft solution once it is ready.

Business Analyst Responsibilities

• Establish Service Desk and Delivery requirements from the perspective of Customers, Customer Service Agents, and Management
• Capture Case and Knowledge Management standard process and procedures
• Work with Project Team to plan and execute development sprints
• Test configuration and / or development that is deployed to meet requirements (Quality Assurance)
• Facilitate user acceptance testing
• Develop education, support and communication materials
• Conduct education sessions for user community
• Provide client support for the groups that we’re working with
• Facilitate sessions with stakeholders and assist with communications and coordination

Business Analyst Mandatory Skills

Business Analyst Assignment Length

13 months

Business Analyst Location

Sherwood Park AB

Business Analyst Start Date

Nov 1, 2022