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Summer Student, Consumer Service Technician, Bell Aliant, Unifor Atlantic

Summer Student, Consumer Service Technician, Bell Aliant, Unifor Atlantic

BellFredericton, NB
30+ days ago
Job description

Req Id : 422463

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have - making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be a critical part our Customer Operations team, which delivers world-class service and maintains thriving relationships with Bell customers. You will gain valuable experience and insights that you'll use to address inquiries and concerns, provide technical assistance, process orders and service requests, manage customer accounts and ensure overall customer satisfaction.

As part of our team, will be at the heart of our customers' experiences.

Consumer Service Technician

Employees whose primary responsibilities are the installation, maintenance and repair of services provided to residential and small business customers. May perform installation, maintenance, repair and coin collection of payphone services.

Education Requirements :

Currently enrolled in a post-secondary education program at a recognized learning institution in good academic standing

Ability Requirements of the Position :

Physical :

  • Climb poles on a daily basis (using ladders, spurs and other tools)
  • Ability to distinguish colours
  • Able to lift up to 70 lbs
  • Work effectively aloft
  • Ability to maneuver and climb ladders extending up to 28 ft. high that supports a max weight of 375 lbs

Skills / Knowledge :

  • Communication skills - verbal and written
  • Computer skills - Email : Outlook and MSN, Intranet / Internet, Microsoft Excel, Microsoft Word
  • Customer service skills
  • Dealing with ambiguity
  • Problem solving skills

    • Other :

  • Successful completion of physical abilities test (as per job demands matrix) may be a requirement of the job
  • Flying in helicopters and fixed wing aircraft to remote locations and oil rigs may be a requirement.
  • Travel using various modes of transportation in all kinds of weather
  • Hold a valid, in good standing, regular driver's license (Class 5)
  • Flexible to work 40 hours per week including days, evenings, weekends and holidays

    • Preferred Qualifications :

  • A passion for customer service
  • High manual dexterity, able to work with variety of hand tools
  • Having a strong interest in technology
  • Experience in sales or customer service
  • Agility and ability to adapt in a changing environment

    • EmployeeReferralProgram

    Additional Information :

    Position Type : Union

    Job Status : Summer Student

    Job Location : Canada : New Brunswick : Fredericton

    Work Arrangement : Full-time in office (meaning that you will be required to perform your work on-site)