CADCAM Trainer and Clinical Support (Bilingual)

Value Proposition

As a leading partner in healthcare Medline Canadas sole purpose is Together Improving Care this means being deeply committed to the health and well-being of our customers employees partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians coast-to-coast.

Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission we offer one of the most competitive and engaging employee experience programs in Canada which includes:

• Collaborative work environment with highly engaged employees

• Market competitive compensation and benefits plan including LTD & Insurance

• DPSP match program

• Annual Employee Appreciation Week

• Paid vacation and personal days

• Lifeworks Employee Assistance Program (EAP) Resources supporting mental physical family and financial well-being

• Career growth and training programs

• Open communication with Senior Leaders

• Tailored incentives for eligible employee groups such as home office reimbursement and Sylvan Learning Centre credit

• Employee referral program

• Education support programs

• Fitness subsidy

• Recognition programs

• Social activities

• And much more

Job Description Summary

Job Description

The Trainer will be responsible for in-office and remote training of our CAD/CAM equipment portfolio.

Main Responsabilities

• Follow protocols and checklists for in office training of various CAD/CAM equipment.
• Work in conjunction with our service department to ensure that all pre-installation requirements are met.
• Liaise with the dental practice to coordinate training communicate training schedule and requirements educate the office on the technology and assist with e-learning and/or hands-on training providing feedback and coaching.
• Proper administration of online support instruction and follow up.
• Assist in the development of internal training programs to continuously educate sales service and training staff on new developments.
• Provide feedback to management team on any issues or portfolio suggestions that arise.
• Communicate openly and honestly and provide ideas for optimization and an improved training and integration experience.
• Develop and maintain relationships with market participants such as Manufacturers.
• Adhere to all Canadian Privacy laws and standards.
• Other duties as assigned

Qualifications

• Must have 5 years Dental experience either laboratory or clinic
• Active CDT/CDA/RDH license is an asset.
• Previous experience in technical support ispreferable. Generally you have a natural aptitude for new technologiesand trends of digital dentistry.
• Outstanding communication skills both written and verbal.
• Able to work independently and can operate under pressure & deadlines in a busy environment.
• You are a strong communicator with high attentionto details and have the ability to make even complex topics sound simple. You are positive with a constructive and highly service minded attitude.
• Strong knowledge and expertise of the Microsoft Office (Word Excel Outlook and PowerPoint).
• Strong background in dental technology an asset.
• Candidates must have a valid drivers license.
• This position is required to travel up to 40%
• Due to the scope of responsibilities and/or the organizational structure this position requires advanced language skills in both French and English (Bilingual).

Le formateur sera responsable de la formation en présentiel et à distance sur lensemble de notre gamme déquipements CAD/CAM.

Principales responsabilités

• Suivre les protocoles et les listes de vérification pour la formation en bureau sur divers équipements de CAO/FAO.
• Travailler en collaboration avec notre service après-vente pour sassurer que toutes les exigences de pré-installation sont respectées.
• Assurer la liaison avec le cabinet dentaire pour coordonner la formation communiquer le calendrier et les exigences de la formation informer le cabinet sur la technologie et aider à la formation en ligne et/ou pratique en fournissant de la rétroaction et de lencadrement.
• Bonne administration du soutien de lenseignement et du suivi en ligne.
• Aider à lélaboration de programmes de formation internes pour former continuellement le personnel des ventes du service et de la formation sur les nouveaux développements.
• Fournir une rétroaction à léquipe de direction sur tout problème ou toute suggestion de portefeuille qui pourrait survenir.
• Communiquer ouvertement et honnêtement et proposer des idées doptimisation et une meilleure expérience de formation et dintégration.
• Développer et maintenir des relations avec les participants au marché tels que les fabricants.
• Respecter toutes les lois et normes canadiennes en matière de protection des renseignements personnels.
• Autres fonctions telles quattribuées

Qualifications

• Doit avoir 5 ans et plus dexpérience en dentisterie en laboratoire ou en clinique
• Un permis actif de TCD/ACD/HD est un atout.
• Une expérience antérieure en soutien technique est préférable. Généralement vous avez une aptitude naturelle pour les nouvelles technologies et les tendances de lodontologie numérique.
• Excellentes aptitudes à la communication tant écrite que verbale.
• Capable de travailler de façon autonome et de fonctionner sous pression et dans le respect des échéances dans un environnement achalandé.
• Vous êtes un excellent communicateur avec un souci du détail et la capacité de rendre les sujets complexes simples à comprendre. Vous êtes positif avec une attitude constructive et très axée sur le service.
• Solides connaissances et expertise des logiciels Microsoft Office (Word Excel Outlook et PowerPoint).
• Solide expérience en technologie dentaire un atout.
• Les candidats doivent détenir un permis de conduire valide.
• Ce poste exige des déplacements pouvant atteindre 40%
• Étant donné létendue des responsabilités du rôle et/ou étant donné la structure organisationnelle ce poste requiert des compétences linguistiques avancées en français et en anglais (Bilingue)

The anticipated salary range for this position:

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada Corporation is proud to be an equal opportunity employer.

About Medline Canada

Medline Canada stands at the forefront of healthcare providing expertise and a breadth of solutions for every care setting. With 550 employees including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity

Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized including First Nations Metis and Inuit peoples Indigenous peoples of North America racialized persons/persons of colour and those who identify as women persons with disabilities and LGBTQ persons.

Our commitment to Accessibility

Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process please contact

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.