Customer Service Agent

Position Details

Job Type : Full‑time, on‑site position in Sydney, NS.

Pay Types : Hourly + Bonus.

Benefits & Perks :

• Paid training
• Paid time off
• Medical, dental, and vision
• Life insurance
• Retirement
• Advancement opportunity
• Flexible schedules
• Daily contests and prizes
• Casual dress code
• Regular raises

Position Overview

MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are looking for a Customer Service Representative to support inbound customer service, help desk, and back‑office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.

Key Responsibilities

Qualifications (Required)

Preferred Qualifications

Conditions of Employment

Compensation & Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives such as paid PTO, health benefits, life insurance, supplemental insurance, career growth, and paid training.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit / stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

Diversity and Equality

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.

Disclaimer

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

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