Oversee daily hotel operations across rooms, front office, and guest services, ensuring seamless execution and consistent standards
Provide strong on-property leadership with a visible, hands‑on presence across all shifts as needed
Lead, coach, and develop department managers, fostering accountability, engagement, and professional growth
Ensure exceptional guest experiences by maintaining and continuously improving service standards
Monitor and address guest feedback, service recovery, and operational issues in real time
Support labour management, workforce planning, scheduling, and productivity targets
Assist with cost controls, budgeting support, and operational efficiencies
Partner closely with the General Manager on operational planning, performance initiatives, and financial objectives
Support training initiatives and reinforce brand and service standards across the operation
Act as a key leadership resource during peak periods, special events, and high‑occupancy seasons
Contribute to succession planning and leadership continuity within the hotel
Requirements
Well‑rounded hotel operator with strong experience across rooms and guest‑facing departments
Experience in remote, resort, or destination markets is strongly preferred
Proven people leader with a hands‑on, floor‑based leadership style
Comfortable operating with autonomy and making independent decisions
Adaptable, collaborative, and service‑driven
Background with guest‑experience‑focused hotel brands is an asset
Motivated by long‑term growth, leadership development, and operational excellence
Corporate Culture
Base salary :
$85,000–$90,000 , depending on experience
Substantial bonus opportunity
tied to performance
Relocation assistance offered
Preference for candidates with experience in smaller or remote communities, or personal ties to the region
This role offers a rare opportunity to step into a senior leadership position with meaningful autonomy, direct impact on operations, and long‑term growth potential within a high‑quality destination hotel. The hotel is part of a locally owned organization that proudly owns and operates a diverse portfolio of businesses in the region. United under shared leadership, these operations provide meaningful employment opportunities while contributing to the long‑term economic growth of the Nation and the surrounding community.
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Assistant Hotel General Manager • Omineca and Yellowhead (Smithers), ca