Our public Sector client requires a Service Desk analysts (Technical Analysts) to join their team for an initial 6 month contract starting mid-January 2022
These people will work on-site in downtown Toronto to provide support to their user community.
DUTIES :
- Image computer laptop & desktop
- Perform computer memory upgrade
- Packing computers for shipments
- Update & manage computer inventory
- Inspect & clean (if require) the returned computer
- Troubleshoot and diagnose computer issues
- Work with ServiceDesk to resolve imaging & computer issues
Advantages
- This position requires on-site attendance 5 days a week
- There is a potential to renew after the initial 6 month contract
- Easy access to office via public transit ( subway)
- working core business hours during the week ( typically between 8 : 00 AM and 4 : 00 PM)
Responsibilities
DUTIES :
- Image computer laptop & desktop
- Perform computer memory upgrade
- Packing computers for shipments
- Update & manage computer inventory
- Inspect & clean (if require) the returned computer
- Troubleshoot and diagnose computer issues
- Work with ServiceDesk to resolve imaging & computer issues
Qualifications
QUALIFICATIONS :
- Computer Science or technical support diploma
- Minimum 3-yr computer / technical support experience
- Good communication skill
NICE TO HAVE : oA+ certification
oA+ certification
oWindows 10 / 11 imaging process
oWindows 10 & 11 experience
oITIL experience
oMD-100 certification (Microsoft Modern Desktop Administrator : Windows 10)
Summary
MUST HAVE QUALIFICATIONS
Diploma in computer Science or Technical support 3-5 years
Experience troubleshooting S / W & H / W issues 3-5 years
Experience with Windows 10 & 11 3-5 years
Experience imaging laptop and desktop computers 2-3 years
Helpdesk / Service Desk support 3-5 years
NICE TO HAVE QUALIFICATIONS
A+ certification 1-2 years
ITIL 1-2 years
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.
In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;
Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.
We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.
ca to ensure their ability to fully participate in the interview process.
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