Bilingual Solution Delivery Consultant

Bilingual Solution Delivery Consultant

Join to apply for the Bilingual Solution Delivery Consultant role at TEKsystems.

Our client, a Big 5 bank, is currently seeking a bilingual (English and French) Solution Delivery Consultant to join their Treasury Payments Solutions team in Montreal, QC. This role focuses on post‑sales implementation for commercial banking clients, ensuring smooth onboarding and an exceptional client experience. You will work closely with clients virtually to configure systems, provide training, and resolve inquiries.

Key Responsibilities

• Implement commercial client requests (new setups and changes) into back‑end banking systems.
• Provide virtual training and guidance to clients via Teams and inbound calls.
• Handle inbound calls through the Onboarding Care Team line, focusing on client experience and empathy.
• Troubleshoot issues such as wire transfers and access problems.
• Manage ServiceNow tickets and adhere to SLAs (e.g., 5 days for changes, 10 days for complex setups).
• Collaborate with internal teams to ensure timely and accurate delivery.
• Maintain compliance with company ethics and legal standards.

Qualifications

• Minimum 6 months in financial services or a call‑center environment.
• Banking experience or familiarity with terms such as wire payments and direct deposits is an asset.
• Bilingual in English and French (written and oral).

Work Environment

• Hours: 11:30 am – 7:30 pm EST.
• Hybrid work model: 4 days in office and 1 day work from home.
• Locations: Toronto, ON; Montreal, QC; Burnaby, BC.
• Duration: 9‑month contract with opportunity for extension or conversion to permanent.
• Pay: $24–$25 /hr.

Job Type & Location

Contract position based out of Montreal, QC.

Pay and Benefits

The pay range for this position is $24.00–$25.00 /hr.

EEO Statement

The company is an equal‑opportunity employer and considers all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Information Technology

Industries

IT Services and IT Consulting