Claims Specialist - Personal Lines

Claims Specialist – Personal Lines (Zurich Insurance)

Based in Montreal, Waterloo or Calgary, reporting to the Claims Manager, Auto Personal Lines.

Job Overview

Zurich Canada seeks a Claims Specialist to handle single and multi‑party personal or commercial line claims of low to moderate exposure and complexity. The role requires following established protocols to resolve claims efficiently while delivering a customer‑centric service. This hybrid work opportunity offers a collaborative, values‑driven workplace where your voice matters.

Key Responsibilities

• Document claims file by accurately capturing and updating claims data in compliance with best practices.
• Determine liability by gathering facts, applying relevant law, and establishing negligence principles.
• Perform policy verification and coverage determination, establishing whether the loss falls within the policy limits.
• Develop case strategy and evaluation, escalating issues as appropriate to achieve timely resolutions.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
• Assess damages by calculating applicable amounts or ranges allowed by law.
• Negotiate settlement by developing strategy and using available tools within authority limits, meeting quality standards.
• Maintain customer service through proactive communication, responding to inquiries, and participating in customer marketing efforts.
• Manage expenses by working within approved vendor networks and controlling contractor scope, seeking manager approval only where necessary.
• Ensure legal compliance with state and federal laws, regulations, and internal controls.
• Refer claims to subrogation and fraud teams when indicated.
• Contribute to profitable growth by providing risk insight, trends, and information to the Business Unit or customer.
• Maintain professional knowledge by pursuing educational opportunities and staying current with industry trends.

Required Qualifications

Preferred Skills

Benefits & Culture

How to Apply

Submit your application through our career portal. All applications are reviewed on a rolling basis.

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