Business Support Team Lead

Role Responsibilities

Reporting to the Operations Manager supports the department, Minister of Education and Kindergarten to Grade 12 school authorities including providing leadership, direction and oversight in the development and delivery of the Provincial Approach to Student Information (PASI) system.

The Business Support Team Lead provides strategic and operational leadership in a context of the collection and use of student information within the ECS to grade 12 Education system. The Team Lead is a key position linking the internal department business areas with external stakeholders including Workforce Development sector, other ministries and Alberta school authorities with evolving Student Records business services.

The Major responsibilities of this position include :

• Lead and coordinate the management of Student Records Business Support Unit.
• Manage the organizational changes from business process re-engineering.
• Anticipate emerging programs and service changes and ensure staff access to training
• Lead and manage Student Records Business Support Unit, the delivery of unit support and services.
• Establish tracking, reporting, and evaluation systems for the operational cycle.
• Plan, prioritize and report on operational updates within the operational program budget including complex decisions to meet competing branch and stakeholder demands.
• Collaborates with IT service providers within Service Alberta to ensure that business needs are reflected in technology solutions and changes to student information systems.
• Ensure performance management processes such as the Personal Performance Agreement are in place.
• Handle employee relations issues in accordance with accepted HR practices including performance, staff professional conduct and code of ethics concerns.
• Plan, analyze and report on budget realities for the unit people resources including FTE staff and contingent resources.