Tech Lounge Specialist

Overview :

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.

Position : Tech Lounge Specialist

Location : Brossard, QC, J4Z 0N5

Duration : 4 Months

Job Type : Contract to Hire

Work Type : Onsite

Language : English / French

Job Description :

As a Lounge Specialist, you will be the front line of the client and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services.

You're highly skilled at detection of users needs, troubleshooting their issues and resolving or ensuring that the correct process is followed for resolution.

You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets.

You are the customer advocate and coordination point for all customer issues and requests even if these are beyond the scope to solve and take ownership of their issue.

Additional Requirements :

Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.

High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment.

Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.

Knowledge and Skill Requirements :

Excellent Customer Service Skills, Advanced knowledge of installation, and operation of relevant software, hardware and other equipment.

Knowledge of relevant call tracking applications. 5+ years of related experience and training. A+ certification.

Microsoft MCP Certified a plus.

Key Competencies :

Ability to deliver great customer experiences and to be invigorated by constant personal interaction.

Ability to manage multiple, simultaneous tasks, client relationships and expectations. Strong communication skills, Positive Attitude, Learning skills, Problem solving, Adaptability, Planning and organizing skills.

Attention to detail.

TekWissen Group is an equal opportunity employer supporting workforce diversity.