Consultant], [DCO]

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Consultant DCO!
The purpose of this job is to provide all aspects of Data Centre Operations and provide required guidance.
Responsibilities
The main responsibilities include vulnerability remediation which would be the primary task
Serve as the first point of contact for customers seeking technical assistance over the phone email or in person.
Create/acknowledge follow-up escalate and resolve incidents/service requests as per procedures within allocated timelines.
Ensure tickets are always updated until issues are resolved and communicate the progress to the end user client.
Resource should be open to work in rotational shifts
Resource should be keen to learn newer things related to technology and domain.
Resource should be energetic and passionate to drive results for business needs and personal growth in technology and/domain knowledge.
Perform hardware IMACD (Install Move Add Change and Dispose) activities.
Backup and image IT assets as per procedures.
Adhere to and enforce Security and Corporate policies related to usage of IT hardware/software.
Manage and monitor IT assets to ensure accurate inventory records and log updates to the configuration management database (CMDB).
Keep the work area and IT storage well organized and clutter free.
Perform ad-hoc/project-related tasks and additional responsibilities assigned by the Service Desk manager. Prepare and publish various IT reports on an ad-hoc and/or regular basis.
Create and/or maintain/update technical Standard Operating Procedure (SOP) documents.
Liaise effectively while maintaining good working relationships with various internal/external IT teams and vendors.

Qualifications we seek in you!
Minimum Qualifications
Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.
Or
A degree in Computer Science IT Systems Engineering or a related qualification.

Preferred Qualifications/ Skills
Good understanding of IT infrastructure and troubleshooting.
Technical and system expertise in relevant IT workstreams.
Good problem-resolving abilities communication skills (written and verbal) time administration and management and the team partnership and collaboration.
Good analytical and problem-solving skills.
Ability to effectively interact with users and IT staff in implementation of new functionality and solving problems.
Strong communication skills (written and verbal).
Capability to coordinate and execute tasks assigned.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.