Response Centre Specialist

London Drugs14951 Stony Plain Road Edmonton, AB T5P 4W1, CA

30+ days ago

Salary

CA$70,352.00 yearly

Job description

Response Centre Specialist At London Drugs, we thrive on finding new ways to take care of people, every day. We go above and beyond the expected to take care of people and make their lives less complicated.

The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to our internal customers and partners, the Response Centre Specialist (RCS) will professionally and efficiently respond to incidents and ensure that documentation is complete and meets established protocols. The RCS will proactively seek out potential loss situations or threats, communicate with stakeholders, so that appropriate preventative steps can be taken. The RCS may also be required to work additional shifts at the store level as a Loss Prevention Officer I. Responsibilities and Primary Functions

Protect all company assets and reduce losses.
Remote monitoring of designated company locations
Provide dispatch information to emergency responders as appropriate.
Provide support to our internal customers
Prepare incident reports and evidence packages to meet both
Prepare incident reports and evidence packages to meet both companies and required legal standard
Conduct daily assigned compliance audits
Conduct telephone interviews.

Qualifications Education & Experience :

Possess a current provincial security worker license with a security guard or security monitor designation. ( i.e. BST training)

First Aid & W.H.I.M.I.S. training

Basic working knowledge of computers, networks and security systems (CCTV, remote video, access control etc).

Understanding of criminal code sections applicable to Loss Prevention and protocols pertaining to the collection and handling of evidence.

Working knowledge of retail loss prevention and security practices.

Education in the areas of criminology, emergency management, justice or security management is an asset.

Skills & Abilities

Ability to adhere to business phone etiquette while ensuring a positive customer experience.

Ability to maintain professional and effective demeanor in critical incidences. Demonstrated ability to provide instruction, remain calm and respond with good judgment and clarity in emergency situations.

Ability to work independently in a varied and demanding environment while maintaining objectivity.

Strong time management, organizational & prioritization skills.

Ability to maintain confidentiality of all company information, procedures, facilities systems and investigations

Ability to interview, gain relevant information in a non- confrontational manner

We offer advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including :

Comprehensive medical, dental, prescription drug and vision coverage for you and your family

Company matched RRSPs

Employee Discount Program

Postsecondary Entrance Scholarships for you or your children

Community Involvement

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Benefits

Comprehensive medical, dental, prescription drug and vision coverage for you and your family Ensuring you and your family are taken care of Ongoing In-House Training & Education Courses Lifelong learning Employee Family Assistance Program Free confidential counseling Company matched RRSPs Helping you plan for your future Health & Wellness Enjoy discounted memberships with Goodlife Fitness Employee Recognition Program Tangible rewards for great work! Employee Discount Program Sharing our success