Infrastructure Cloud Engineer

SkySys
Ottawa, Ontario

Infrastructure Cloud Engineer

Responsibilities

The Opportunity :

We have a newly created position for a WorkspaceONE Engineer to join our team.

This role presents a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best!

The Role :

Working incidents / service request in the WorkspaceONE domain, Engineer will be responsible for day-to-day client interaction and remotely able to assist the greater shared service team.

Key responsibilities include :

  • Act as a technical advisor to the client
  • Assist the CSM (Customer Success Manager)and Problem Management team in the root cause analysis process and technical corrective actions
  • Responsible for driving technical innovation, and collaborating with CSM's to deliver advisory service
  • Provide weekly technical data for service delivery reports
  • Be available for any on- call client critical issues
  • Assist the problem management process for all assigned clients
  • Identify and contribute to technical Continual Service Improvement (CSI) initiatives
  • Support operations for Change management and validation post implementation
  • Provide inputs to CSM on risk and issue management for the client environment

You are :

  • Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers
  • Excited by the impact technology can have
  • Motivated, results-focused and committed to excellence
  • Organized with great prioritization and time management skills
  • A good communicator, with an ability to discuss technical topics with tech and non tech audiences
  • Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt.
  • ITIL experience is beneficial
  • Technically well versed in supporting users in WorkspaceONE

Technical Requirements :

  • WorkspaceONE knowledge
  • Manage new device enrollment, configuration
  • New application setup and deployment
  • Application upgrades
  • WiFi profile creation and deployment
  • Deploy OS upgrades
  • Deploy Security patch upgrades
  • Compliancy policy requests
  • Console / Admin Experience
  • Manage intakes
  • Create, manage, activate relay servers
    • 25 days ago