Bilingual Service Desk Analyst (ECH-QC)CAA Club Group • Montreal, QC, CA

Bilingual Service Desk Analyst (ECH-QC)

CAA Club Group • Montreal, QC, CA

30+ days ago

Job type

Full-time

Job description

Position Details

What You Will Do

Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery
Educate users on how to use systems and applications more efficiently
Document and maintain Service Desk procedures
Various projects as assigned by Management
Work rotational weekend and evening shifts as required

Who You Are

Bilingual in French required

Post-Secondary education or Diploma in computer science or Information Technology

A minimum of two years’ experience within a customer service-oriented Information Technology environment including in-depth experience in providing technical support and quality customer service

Proficient in MS Office (Outlook, Excel, Word, Power Point)

Experience with Windows 10 desktop operating systems remote diagnostic and problem resolution

Knowledge of ITIL philosophy would be an asset (Service Desk Management, Incident &Problem Management and Change Management)

Knowledge of ticketing management systems

Knowledge of PC, laptop, iPhone and printer hardware and software

Available to work varied shifts within a 24 / 7 environment

Strong written and oral communication skills

Excellent time management, analytical and problem-solving skills

Ability to work effectively and productively within a team environment

Create a job alert for this search

Bilingual Service Desk Analyst ECHQC • Montreal, QC, CA

Similar jobs

Bilingual Specialist, Business Banking Services (Remote)

BMO Financial Group • montréal, qc, Canada

Remote

Part-time

VIRTUAL61 - REMOTE / TELETRAVAIL - QC - BMO.This position requires proficiency in a language other than French to interact, support and / or provide services to non-French speaking customers, employees...Show more

Last updated: 18 days ago • Promoted

Bilingual Cybersecurity Analyst - Hybrid (Montréal)

Dental Corporation • Montreal

Full-time

Une entreprise de soins de santé au Canada recherche un Analyste Cybersécurité Bilingue pour gérer les menaces de cybersécurité pour ses cliniques dentaires. Le candidat idéal aura un baccalauréat e...Show more

Last updated: 25 days ago • Promoted

Bilingual Investment Services Specialist (Hybrid)

Interactive Brokers Group, Inc. • Montreal

Full-time

A global financial services company in Montreal is seeking a representative to resolve client service issues both efficiently and courteously. This hybrid role involves assisting with trading platfo...Show more

Last updated: 3 days ago • Promoted

Senior CX & Service Design Analyst — Business Insights

Tink Digital Profitability • Montreal

Full-time

A digital consulting firm in Montreal is seeking a Senior Business Analyst specializing in Customer Experience (CX) and service design. You'll work alongside a digital strategist to document user jo...Show more

Last updated: 25 days ago • Promoted

Analyst, Underwriting - Bilingual

Canadian Imperial Bank of Commerce • Montreal

Full-time

You can demonstrate experience in • • dealing with mortgages, real estate secured and unsecured applications.Its an asset if you have excellent proficiency with computer software such as Microsoft Wo...Show more

Last updated: 18 days ago • Promoted

MIS NetSuite Service Desk Support

Quadbridge Inc. • Montreal

Full-time +1

Quadbridge is a fast-growing North American IT solutions provider, empowering businesses to navigate complex challenges daily, through strong partnerships with leading technology providers and clos...Show more

Last updated: 26 days ago • Promoted

Bilingual SaaS Implementation Specialist

Cognibox • Montreal

Full-time

Une entreprise de technologie recherche un(e) Implementation Specialist pour configurer et optimiser sa plateforme en fonction des besoins clients. Ce rôle clé implique une collaboration étroite ave...Show more

Last updated: 26 days ago • Promoted

Deal Desk Analyst

Poka EN • Montreal

Full-time

At Poka, we’re transforming how frontline teams operate, learn, and solve problems.Our connected worker platform is purpose-built for manufacturing, empowering frontline workers to share knowledge,...Show more

Last updated: 26 days ago • Promoted

Bilingual Transportation Claims Desk Specialist

Crawford & Company (Canada) Inc. • Montreal

Full-time

Une entreprise de gestion des sinistres recherche un Expert en sinistres bureau en réclamations transport bilingue à Montréal, Québec. Ce poste offre des arrangements de travail flexibles, y compris...Show more

Last updated: 9 days ago • Promoted

Customs Analyst : Data, Compliance & Client Service

Cole International • Montreal

Full-time

A logistics and customs brokerage firm in Montreal is seeking a detail-oriented team member for data entry and administrative support roles. This in-office position requires accuracy in invoice and ...Show more

Last updated: 5 days ago • Promoted

Bilingual Pharmacy Training & Implementation Analyst II

Intello Technologies Inc. • Montreal

Full-time

A health technology firm seeks a Bilingual Pharmacy Trainer - Business Analyst II to support pharmacy customers across Canada. The role involves designing training and implementation programs to opt...Show more

Last updated: 26 days ago • Promoted

Deal Desk Analyst Montreal, Québec, Canada

Poka Inc. • Montreal

Full-time

At Poka, we’re transforming how frontline teams operate, learn, and solve problems.Our connected worker platform is purpose‑built for manufacturing, empowering frontline workers to share knowledge,...Show more

Last updated: 9 days ago • Promoted

Analyste, Deal Desk

Poka FR • Montreal

Full-time

Chez Poka, nous réinventons la manière dont les équipes de première ligne travaillent, apprennent et résolvent des problèmes au quotidien. Nous sommes la principale plateforme pour les travailleurs....Show more

Last updated: 26 days ago • Promoted

Bilingual Delivery Partner : Enterprise Services Lead

Software International • Montreal

Full-time

A leading technology consulting firm in Montreal is seeking a bilingual (ENG / FR) Delivery Partner to build customer relationships and ensure successful project delivery. This role requires 15 years ...Show more

Last updated: 26 days ago • Promoted

Vulnerability Analyst

Compunnel, Inc. • Montreal

Full-time

We are seeking a skilled and proactive Vulnerability Analyst to join our cybersecurity team.The ideal candidate will be responsible for managing vulnerability and patch management processes, analyz...Show more

Last updated: 26 days ago • Promoted

Bilingual M&A Integration Lead

dentalcorp • Montreal

Full-time

Une entreprise en croissance rapide recherche un(e) analyste financier(ière) principal(e) bilingue à Montréal pour superviser l’intégration de nouvelles cliniques dentaires.Le candidat idéal possèd...Show more

Last updated: 2 days ago • Promoted

Bilingual Customer Relations Specialist (Hybrid)

Candorvision • Montreal

Full-time

A growing healthcare company in Montreal is seeking a Customer Relations Associate to ensure exceptional service for B2B clients and patients. The role requires 2-3 years of customer service experie...Show more

Last updated: 14 days ago • Promoted

Client Representative Help Desk Escalation, Bell Canada

Bell Canada • Montreal

Full-time

Client Representative Help Desk Escalation, Bell Canada.It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-cl...Show more

Last updated: 2 days ago • Promoted