Counter Salesperson

As a Counter Salesperson you will provide sales support to walk-in customers who come to our Profit Centre counters. You will provide the highest level of customer service by maintaining stocking and keeping a clean counter sales addition you will provide support to customers by answering questions picking and entering orders and following up on any backorders. Support will also be provided to the warehouse with shipping receiving and performing other duties as necessary.

Additional duties will include:

• Assist customers who purchase material at the Profit Centre counters
• Research product for customers and provide recommendations on our assortment of product
• Drive sales growth through ownership of counter merchandising product promotion and generate leads for the Outside Account Manager while networking with customers at the counter
• Enter pick and pack sales orders generated at the counter
• Maintain and clean the counter area including any merchandising displays
• Inform the buyer when stocks levels are low
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Navigate and find a solution for customer concerns and complaints
• Perform other tasks as requested by the Profit Centre Manager

Qualifications :

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 2 years of experience with customer service or counter sales
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers vendors and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment
• Intermediate math skills with a strong attention to detail
• Ability to learn how to operate material handling equipment
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting

Preferred Skills:

• Previous experience with or knowledge of HVAC products sold at the Profit Centre
• Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
• Experience using Infor M3 Microsoft Word Excel and Outlook
• First Aid & CPR certificate an asset.
• Forklift certification an asset.

Additional Information :

Salary Range - $40000-$42000 plus profit sharing.

EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information please contact .

Remote Work :

No

Employment Type :

Full-time

Key Skills
Sales Experience,Door-to-Door Experience,Inventory Control,Customer Service,Organizational skills,Computer Skills,Retail Sales,Agriculture,Computer Literacy,Roofing,negotiation,Phone Etiquette
Experience: years
Vacancy: 1