user support technician

User Support Technician – Canada Shaws Consulting

Overview

Languages : English

Education : College / CEGEP

Experience and Location

Experience : 2 years to less than 3 years

Location : On site (no remote work)

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web‑server backup and recovery operations
• Provide customer service
• Manage incidents
• Design, develop and implement information systems business solutions

Experience and Specialization

Personal Suitability

Client focus

Seniority level : Entry level

Employment type : Full‑time

Job function : Information Technology

Industries : Law Practice

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