Service Consultant - Gallagher Benefit Services

Overview

You’ll help our clients - employers of all sizes, across all industries- to build workplaces that work better. As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. We are looking for a Benefits Consultant that has the character and personality to work with a strong team of personable and successful individuals. Poised for aggressive growth, there has never been a better time to be part of the Gallagher Benefits team. As the Account Representative, you will support Account Executives and Sales Consultants by delivering exceptional ongoing service to our growing block of mid to large-sized clients in the Quebec region and small to mid-sized clients in Ontario. You will liaise with insurance companies on renewals, market studies and claims adjudication issues. How you'll make an impact Responsible for new business issuance, including review of employee booklets, policy language, all employer/employee information, and plan amendments for accuracy. Furnish new applications, enrolment cards and follow up for contracts, booklets, billings, administration kits and certificates. Assist in the implementation of group plan with the new carrier. Prepare marketing specifications and field inquires from insurance companies regarding market surveys. Assist in resolving claim adjudication problems. Obtain answers to enrolment problems, billing discrepancies and other plan administrative issues. Provide confirmation to the insurance company of the client's acceptance of renewal rates or ASO expenses. Prepare renewal reports and audit financial statements. Provide technical assistance to Account Executives and Sales Consultants, , renewal calculations, quotes for amendments and cost comparisons. Proven commitment to delivering world‑class client service, with a strong focus on responsiveness, accuracy, and building trusted long‑term relationships Exceptional client‑facing communication skills, with the ability to present information clearly and adapt to different audiences Strong collaboration mindset, thriving in a team‑oriented environment where knowledge‑sharing and collective problem‑solving drive success Ability to work seamlessly across internal teams, contributing to a positive, supportive, and solutions‑focused culture About you 5 years' related industry experience, including but not limited to similar client service and business development exposure Proven experience in Consulting, Third-Party Benefits Administration or similar Successful completion of CEBS, GBA, Life License or similar designations strongly preferred Consistent track record of solving complex client challenges through analytical & creative problem solving, while navigating potentially difficult conversations Confidence enough in your skills and relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels High level of comfort managing client groups of a wide variety of sizes and levels of complexity Willingness and ability to visit client sites within the GTA and Southwestern Ontario Hands-on renewal experience a definite plus Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Employee education recognition program Employee referral bonus program