Office Specialist, Bilingual

Bilingual Reimbursement Specialist - Hybrid Location : Mississauga, Hybrid position 2 days from home and 3 days in office Our client is the market leader in Medical Device Industry, 800 employees worldwide!! Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. As a Reimbursement and Customer Service Specialist, you will support the strategy of the company by pursuing authorization and reimbursement while establishing a resource of expertise to the payers. MEDICAL, DENTAL, RRSP, TUITION REIMBURSEMENT, TRAVEL INSURANCE, LIFE INSURANCE - IMEDIATE BENEFITS STUDENT DEPT PROGRAM ~ PRIVATE CUBICLES ~ A diverse global community of people who are driven by a shared purpose to help patients ~ Pre-screen all prescriptions for completeness and enter in SAP within 2 hours Support all calls from sales team regarding orders / patient cases, enable sales force effectiveness Prepare & send predetermination letters to insurers & schedule appropriate follow-ups based on payer timeline and patient context using SAP workbench Customer creation & management of data integrity within SAP and between systems Communicate with patients to troubleshoot issues (product, shipping, pricing) and provide prompt resolution Coordinate product complaints by collecting and documenting data from the patient to determine the issue and escalate as appropriate. Fluent English / French language is essential. Must possess a professional and friendly attitude and be able to quickly develop a rapport with Payers and Patients over the phone Must display professional persistence, manage detailed information, maintain high level of organization, and display strong proficiency in multi-tasking by effectively managing time, projects and priorities Ability to learn and navigate new software quickly Proficient knowledge of SAP (or similar system), MS Office Suite, especially Excel & PowerPoint