Claims Trainer and Quality Analyst

Johnston Group provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of Canada’s Best Managed Companies and was named one of Manitoba’s Top Employers. We support a positive work atmosphere where we value the diversity in the people we serve and are looking for talent who will contribute to our diverse and inclusive workplace; where individual differences are recognized, appreciated, and respected. JG believes in giving back and contributes significantly to local health, arts, sports, and other community organizations.

The Claims Training and Development Team is responsible for designing, delivering and evaluating training programs that enhance the knowledge, skills and performance of the claims team. This role supports continuous learning and development initiatives to ensure compliance, improve customer experience, and drive operational excellence across the claims department.

As the successful candidate you will be responsible for designing and conducting a training program, aligned with Johnston Group’s core values, that will boost workplace performance. It will be important for you to keep current with new trends and tools in training management to ensure staff training needs are consistently being met. You will also be responsible for maintaining all training manuals developed in the Claims Department, as well as the creation of new training manuals as needed. Tools will be provided for you to solicit feedback from employees so you may adjust the training program as needed to ensure it is effective. You will work closely with the Management team to create a plan that meets employee needs.

*Hybrid working model based out of our Winnipeg, MB office, with three days in-office per week.*

Qualifications:

• Outstanding verbal and written communication skills, ability to effectively convey information and build relationships
• Knowledge of Health and Dental Claims Processing
• High level of attention to detail and accuracy
• Ability to work collaboratively as a team member
• Intermediate knowledge with excel, word, and M365
• Ability to work in a fast-paced environment with tight deadlines
• Strong organizational, time-management, and problem-solving skills
• Experience with adult learning principles and training methods is an asset
• Bilingual (French) written and oral communication skills considered an asset
• Experience working with group benefits is considered an asset
• Continuing education in training and development may be required

The successful candidate must be legally eligible to work in Canada. We thank all applicants for their interest. Please note that only those selected for an interview will be contacted.

JG welcomes the opportunity to provide accommodation throughout the selection process. Please contact us to discuss your requirements by email at human.resources@johnstongroup.ca or by phone at 204-786-0421.

Seniority level

Associate

Employment type

Full-time

Job function

Training and Customer Service

Industries

Insurance