Resident Services Coordinator

Job Description

Job Description

Position Title : Resident Services Coordinator (RSC)

Posting Number : 25-086

Reports to : Leasing Manager

Union : BCGEU

Compensation : $27.39-$29.69 / hour

Schedule : 8 : 30am-4 : 30pm, Monday-Friday (75 hours bi-weekly)

Status : Full Time, Permanent

Posting Closing Date : January 15, 2026 at 4pm

Organizational Focus :

Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice.

Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign.

Key Responsibilities :

The Resident Services Coordinator supports the Associate Director of Housing in meeting effective operation and prudent management of our residential properties with a resident-focused approach.

1. Contributes to ensuring a high occupancy rate by :

• Arranging viewings with potential residents and following up with prospective renters
• Completing the move-in process with new residents
• Taking early preventative action when a resident is struggling or failing to meet their tenancy responsibilities
• Collaborating with other departments to support housing security and stabilization efforts to minimize evictions
• Completing the move-out process, updating the required data-bases and collaborating with maintenance and supportive housing staff as required to ensure an expedited suite turnover process takes place

2. Tenancy Management and Resident Communication :

3. Performs a variety of administrative functions including :

Requirements

Please note that a combination of experience and education may be considered.

Education :

Experience :

Knowledge, Skills and Abilities :

Additional Criteria for Role :

As Pacifica Housing works with vulnerable populations, We require all staff to successfully clear a Vulnerable Sectors Criminal Record Check run by the Ministry of Justice. Any offer of employment is contingent on the applicant providing proof of criminal record check prior to commencing employment.

Please note : While this position is posted externally concurrently, members within the collective bargaining unit will receive first consideration in the appointment.

Benefits

Pacifica Housing advises all employees, contractors and volunteers of the risk of violence, injury and harm that is present in the execution of their duties. Pacifica Housing is committed to providing a safe and risk-free work place, however, we acknowledge the inherent risk in social housing and direct support work while in homes and in other support relationships.

Pacifica celebrates diversity and what makes you uniquely you. We welcome the unique contributions that you can bring in terms of your culture, ethnicity, race, sexual orientation, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, and diversability.